Head of Operations (Директор з операційної діяльності)

About the Position

Nova Ukraine is seeking a Head of Operations (Директор з операційної діяльності) to provide strategic and operational leadership for its operational infrastructure in Ukraine. Reporting directly to the General Manager (Ukraine) with oversight from the U.S.-based Chief Operating Officer (COO), this executive leader will govern the end-to-end execution of in-country procurement, logistics, warehousing, financial compliance, and administrative systems. By driving operational excellence, implementing anti-fraud controls, and scaling systems across all four programmatic pillars, this senior leader ensures transparent, compliant, and highly efficient program delivery at scale.

Responsibilities

• Direct daily operations and service delivery of in-country infrastructure aligned with the 2026–2030 strategic framework.
• Govern compliance across procurement, warehousing, logistics, and operations units.
• Supervise and mentor operational managers and coordinators in Ukraine.
• Enforce rigorous financial accountability and anti-fraud controls.
• Coordinate logistics and administrative support across HEAL, BUILD, EMPOWER, and ADVOCATE pillars.
• Architect and drive digitalization initiatives across operational software and data systems.
• Manage in-country operational risks and represent the organization before local regulatory bodies.

Requirements

• Bachelor’s degree in Business Administration, Operations, Finance, Logistics, Public Administration, or a related field.
• 7+ years of progressive operational leadership and management experience.
• Strong, comprehensive knowledge of Ukrainian legislation, procurement regulations, and regulatory compliance.
• Demonstrated experience managing cross-functional teams, operational units, and complex systems.
• Proven track record of implementing process improvements, driving operational efficiency, and managing systems digitalization.
• Full professional fluency in business English and Ukrainian (written and verbal).
• Authorization to work in Ukraine.

Nice to Have

• Master’s degree in business, operations, or public administration.
• Nonprofit or NGO experience.
• Deep experience working with regulatory bodies or managing due diligence for international institutional donors.

About the Company

Nova Ukraine is a leading organization dedicated to improving lives through various programs. We are committed to excellence, innovation, and making a significant impact in Ukraine and beyond.