Head of Product Design

Location: London, United Kingdom

Employment Type: Full-Time

Work Location Type: Hybrid

About the Position

Thoughtworks is a global technology consultancy that integrates design, engineering, and AI to drive digital innovation. We are over 10,000 people strong across 47 offices in 18 countries. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology and culture as the differentiator.

Thoughtworks.com is one of our most important customer-facing products, helping clients discover our expertise, explore evidence of our impact, and take the next step with us. It also helps job seekers explore opportunities and gives search engines and AI assistants an accurate, trusted understanding of who we are and what we do.

Today, fragmented ownership across Marketing limits our ability to deliver connected customer journeys, maintain consistent quality, and continuously improve performance.

We’re looking for a Head of Product Design to change that. You’ll lead Thoughtworks.com as a digital product, translating our go-to-market and employer brand strategies into seamless experiences for customers, job seekers, and AI agents. You’ll own the website strategy, roadmap, customer journeys, publishing model, and content and design quality. You'll also shape experiences across connected channels, including email through Knak and events through Splash, while influencing the internal workflows that drive quality, consistency, and speed.

This is a hands-on, player-coach role for someone who can think strategically and deliver at every level, from defining roadmaps and improving customer journeys to refining copy, reviewing designs, interpreting performance data, and making launch decisions.

Responsibilities

• Website Product Strategy: Set the product vision, principles, and roadmap for Thoughtworks.com. Connect the website roadmap to Thoughtworks’ go-to-market priorities, propositions, and major company launches.
• Customer Journeys and Experience: Design connected journeys that help people move from a question/problem/need to relevant services, expertise, evidence, and action.
• Narrative, Copy, and Content Quality: Ensure the core website, event pages, and email experiences work together where they form part of the same journey.
• Experiences for People and Agents: Ensure the website is useful and understandable to human visitors, search engines, and AI assistants.
• Publishing Model for the AI Era: Own the spec for redesigning the publishing workflow from brief through design, production, approval, release, and ongoing improvement.
• Design Quality and Experimentation: Set the direction and quality bar for UX, UI, interaction design, and the website design system.
• Team and Agency Leadership: Lead and develop a multidisciplinary team spanning product design, experience production, transformation, and discoverability.

Requirements

• Technical Skills:

  • 10 - 15 years experience leading digital products, customer experiences, service design, or product design.
  • Strong record of turning customer insight and business strategy into coherent end-to-end experiences.
  • Excellent judgment across product, UX, content, and design.
  • Strong writing and editorial instincts.
  • Experience working with marketing, product, design, engineering, and senior business stakeholders.
  • Systems thinking, including experience creating reusable patterns, design systems, operating models, or publishing frameworks.
  • Practical understanding of search, structured content, and how AI assistants discover and interpret information.
  • Experience using AI tools to improve how work is researched, designed, produced, or assured.
  • The ability to operate in ambiguity, make difficult prioritization decisions, and move from strategy to delivery.
  • Evidence of leading and coaching people or multidisciplinary teams.

• Professional Skills:

  • Natural ability to establish and nurture relationships with senior leaders across the organization.
  • Excellent context-switching capabilities.
  • Thrive in situations where you are given little to no direction and have the ability to lead, organize, and deliver commitments on time and within budget.
  • Resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives.
  • Empathetic and use this ability to build solid working relationships and resolve issues quickly and thoughtfully.

Nice to Have

• Experience with Knak and Splash for email and events.
• Knowledge of SEO and LLM Discoverability.

We Offer

• Opportunity to work in a dynamic and inclusive community.
• Support for your career development with interactive tools, numerous development programs, and teammates who want to help you grow.
• Commitment to fairness and responsible AI in recruitment.

About the Company

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.

Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Get to Know Us Better

• Blog: How to stand out as a Thoughtworks candidate
• Blog: Solidarity over charity
• Blog: Continuous delivery: it’s not just a technical activity

Apply Now

Apply to this job and join our team. A member of our Recruiting team will review your application as soon as possible.

For more information about the extraordinary impact Thoughtworkers make on clients, the tech industry, and each other, check out our Consultant Life page.

Please note that we value privacy: all information submitted to us via your online application will be kept confidential to Thoughtworks.

Thoughtworks acknowledges the Traditional Owners of the land where we work and live, and their continued connection to Country. We pay our respects to Elders past and present. Aboriginal and Torres Strait Islander peoples were the world's first scientists, technologists, engineers, and mathematicians. We celebrate the stories, culture, and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

As a company, we invite Thoughtworkers to be actively engaged in advancing reconciliation and strengthen their solidarity with the First Peoples of Australia. Since 2019, we have been working with Reconciliation Australia to formalize our commitment and take meaningful action to advance reconciliation. We invite you to review our Reconciliation Action Plan.