Head of Product Operations & Enablement (f/m/d)

About the Position

Head of Product Operations & Enablement (f/m/d)

• Location: Hürth, Germany / Remote-first within Germany
• Type: Full-time
• Immediate Start

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Your Mission

JTL is one of the leading e-commerce platforms in the German-speaking market. Our product organization is entering its next chapter: a clear cloud strategy, an ambitious AI agenda, and a growing product team. As Head of Product Operations & Enablement, you will build and own the operational foundation this next chapter needs - the goal system, the tooling, and the enablement that makes every product manager better. This is a senior role for a strategic mind who is also a strong executor: hands-on in product, close to the teams, and measured on decision speed and the PM time you free up, not on process adherence.

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Responsibilities

• Build Product Operations & Enablement as a new function: its mandate, priorities, and roadmap.
• Own the planning and steering system of the product org - from quarterly planning to reviews and portfolio transparency.
• Build the goal system from the ground up: KPI and driver trees, outcome-oriented targets, and reporting.
• Establish prioritisation governance together with the VP Product: clear decision rights, consistent frameworks, and one portfolio view across all product areas.
• Raise PM craft across the team: develop leveling and job architecture, establish onboarding, coaching formats, and clear standards for good discovery and delivery work.
• Set up the product tooling and data stack (roadmapping, analytics, insights) and scale AI-enabled ways of working across the whole product org.
• Work closely with Engineering, Marketing & GTM - ensuring product plans, launches, and go-to-market pull in the same direction.

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Requirements

• 8+ years in product management and/or product operations in B2B SaaS or complex product environments, several of them at or close to leadership level.
• Experience in building or substantially professionalising a product operations function - portfolio steering, goal systems, team enablement.
• PM craft credibility: experience as a product manager yourself or coaching PMs hands-on, and setting standards that PMs respect.
• Strong facilitation and stakeholder skills up to C-level.
• Data literacy: experience thinking in KPIs and driver trees, comfortable with product analytics, and building reporting that people actually use.
• Experience using AI as a natural part of your own work and embedding AI into PM workflows (drafting, synthesis, analysis).
• A good working knowledge of German is a strong plus.

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We Offer

• Remote-first within Germany, with the option to work remotely from eligible countries for up to 180 days per year.
• Meal allowance of up to €115 net per month.
• Ergonomic workspace allowance for your home office setup.
• Regular team events, company-wide gatherings, and summer and Christmas parties.
• EGYM Wellpass and JobRad subsidy.
• Financial benefits including capital-forming payments (Vermögenswirksame Leistungen) and a company pension scheme.

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About the Company

We look forward to your application! A detailed application would be great, but to start we are also happy to receive:

• Your CV
• Your salary expectations
• Your earliest start date

Do you still have questions? Your contact at JTL:

Steffi Meiritz

[email protected]

Feel free to reach out to Steffi with any questions about the role or the application process.