Head of Technical Operations (Live Casino)
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Job description
About the Position
Head of Technical Operations (Live Casino)
WICKED GAMES is seeking a Head of Technical Operations for their Live Casino studio in Yerevan, focusing on technical quality and team leadership.
Responsibilities
- Own the technical quality of Live Casino production, including video, streaming, camera setup, lighting, and audio
- Define and maintain technical standards for table setups and studio configurations
- Monitor technical performance and lead resolution of incidents
- Conduct root cause analysis and implement preventive measures
- Lead and manage the Technical Operations team, including shift-based technical staff
- Set priorities, assign tasks, and control execution
- Act as the escalation point for critical technical incidents
- Own inventory management for all technical and broadcast equipment
- Maintain accurate equipment records and lifecycle tracking
- Ensure availability of spare parts and replacement equipment
- Coordinate equipment installation, replacement, and decommissioning
- Plan and manage the Technical Operations budget (CAPEX and OPEX)
- Define and maintain the cost structure per Live Casino table
- Support budgeting for new table launches and studio expansions
- Optimize technical costs without compromising quality or stability
- Work with procurement and vendors on pricing and delivery terms
- Act as the main technical point of contact for B2B clients and partners
- Communicate technical requirements, updates, and incident-related topics in English
- Work with external contractors and equipment vendors
- Ensure alignment between technical setups and operational requirements
- Support studio build-outs, table launches, and technical upgrades
Requirements
- 5+ years of experience in technical operations, broadcast, streaming, or Live Casino environments
- Proven experience leading technical teams in a 24/7 operational setup
- Hands-on background with cameras, live video, and studio environments
- Experience in Live Casino or real-time live production is mandatory
- Strong understanding of live video streaming and broadcast workflows
- Knowledge of camera setups, lighting principles, and audio basics for live production
- Understanding of latency, bitrate, FPS, and streaming stability factors
- Experience with technical incident management and RCA
- Asset and inventory management experience
- Proven people management and leadership skills
- Fluent spoken and written English
- Clear and structured communication with internal and external stakeholders
Job Details
Location: Yerevan, Yerevan
Job Type: Full-time
Work Location Type: On-site
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