Head of Technical Operations (Live Casino)

About the Position

WICKED GAMES is seeking a Head of Technical Operations for their Live Casino studio to ensure technical quality and stability. This role combines technical ownership, people management, asset control, budgeting, and external technical communication. The Head of Technical Operations acts as the single point of ownership for all technical operations within the Live Casino studio.

Responsibilities

• Own the technical quality of Live Casino production, including video, streaming, camera setup, lighting, and audio.
• Define and maintain technical standards for table setups and studio configurations.
• Monitor technical performance and lead resolution of incidents.
• Conduct root cause analysis and implement preventive measures.
• Lead and manage the Technical Operations team, including shift-based technical staff.
• Set priorities, assign tasks, and control execution.
• Act as the escalation point for critical technical incidents.
• Own inventory management for all technical and broadcast equipment.
• Maintain accurate equipment records and lifecycle tracking.
• Ensure availability of spare parts and replacement equipment.
• Coordinate equipment installation, replacement, and decommissioning.
• Plan and manage the Technical Operations budget (CAPEX and OPEX).
• Define and maintain the cost structure per Live Casino table.
• Support budgeting for new table launches and studio expansions.
• Optimize technical costs without compromising quality or stability.
• Work with procurement and vendors on pricing and delivery terms.
• Act as the main technical point of contact for B2B clients and partners.
• Communicate technical requirements, updates, and incident-related topics in English.
• Work with external contractors and equipment vendors.
• Ensure alignment between technical setups and operational requirements.
• Support studio build-outs, table launches, and technical upgrades.

Requirements

• 5+ years of experience in technical operations, broadcast, streaming, or Live Casino environments.
• Proven experience leading technical teams in a 24/7 operational setup.
• Hands-on background with cameras, live video, and studio environments.
• Experience in Live Casino or real-time live production is mandatory.
• Strong understanding of live video streaming and broadcast workflows.
• Knowledge of camera setups, lighting principles, and audio basics for live production.
• Understanding of latency, bitrate, FPS, and streaming stability factors.
• Experience with technical incident management and RCA.
• Asset and inventory management experience.
• Proven people management and leadership skills.
• Fluent spoken and written English.
• Clear and structured communication with internal and external stakeholders.

Job Details

Location: Yerevan, Yerevan

Job Type: Full-time

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities
• Collaborative and supportive team environment

About the Company

WICKED GAMES is a leading company in the Live Casino industry, dedicated to providing high-quality, immersive gaming experiences. We are committed to innovation, excellence, and customer satisfaction.