Head of VIP

About the Position

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. We are seeking a Head of VIP to lead our gaming platform's VIP strategy, focusing on player engagement and revenue growth in Latin America.

Responsibilities

• Develop long-term VIP strategy, key performance KPIs, and ensure proper strategy execution;
• Analyze player data and behavior to identify opportunities for revenue growth, upselling, cross-selling, and improving player retention and engagement through targeted marketing campaigns and VIP offers;
• Develop VIP acquisition strategy (including online and offline), generate and execute initiatives for VIP base growth;
• Develop a system of strong relationships with VIP players, acting as their main point of contact, understanding their preferences, resolving issues, and providing personalized assistance to ensure customer satisfaction and loyalty;
• Lead and inspire a team of VIP Account Managers, VIP Customer Support team, VIP Hospitality Team, providing guidance, training, and mentorship to ensure excellent customer service and achievement of departmental goals;
• Collaborate with cross-functional teams to align VIP initiatives with marketing and CRM strategies, product enhancements, operational improvements, and regulatory compliance;
• Prepare and manage the departmental budget, monitor expenses, and optimize resource allocation;
• Provide regular reports on VIP performance, revenue generated, player feedback, and key metrics to support data-driven decision-making;
• Communicate regularly with senior management to provide updates, reports, and insights on the VIP program's performance;
• Stay up-to-date with industry trends, competitor activities, and market dynamics to identify emerging opportunities, best practices, and potential risks that may impact the VIP stream.

Requirements

• Experience in a VIP management role, preferably in the iGaming industry;
• Strong understanding of online gaming, casino products, and the overall iGaming ecosystem;
• Proven track record in managing and growing VIP programs, enhancing player experiences, and driving revenue;
• Analytical mindset with a strong grasp of data analysis and reporting tools to derive actionable insights;
• Familiarity with responsible gaming practices and regulatory compliance in the iGaming industry;
• English level - at least Upper-Intermediate;
• Spanish - will be a plus.

Personal Features

• Outstanding interpersonal and communication skills, both written and verbal;
• Excellent leadership skills with the ability to motivate and manage a diverse team;
• Proactive and solution-oriented mindset.

We Offer

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

About the Company

Jugabet is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Apply, and let your growth journey begin.