Head, Vendor Health and Engagement

About the Position

Head, Vendor Health and Engagement

foodpanda, a part of the Delivery Hero Group, is the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We’re looking for a strategic leader to join us as Head of Vendor Strategy, owning the design and deployment of high-impact initiatives that drive success for our most important partners. This role is ideal for someone who thrives on solving complex, cross-functional problems and is passionate about turning insight into scalable action across a global footprint.

Responsibilities

• Strategic Incubation Design: Define and lead the global incubation framework for top vendors, ensuring a seamless onboarding and ramp-up experience that maximizes performance in the first 30–60 days.
• Vendor Lifecycle Health: Own the design and evolution of vendor lifecycle strategies, including early performance diagnostics, churn prevention, and success criteria for long-term engagement.
• Performance Intelligence & Metrics: Develop predictive health monitoring systems, dashboards, and processes that enable local teams to intervene before issues escalate.
• Cross-Functional Enablement: Collaborate with internal teams (e.g., Account Management, CRM, Content, Product) to implement playbooks, AI tooling, and scalable interventions across 17 markets.
• Recovery and Reinvention: Lead the strategy for reactivating underperforming vendors through data-driven interventions and partnerships with local market teams.

Requirements

• Experience: 7–10 years of total professional experience, with 2–5 years in top-tier strategy consulting.
• Skills:
  • Strategic problem-solving
  • Operational frameworks
  • Cross-functional collaboration
  • Communication
• Additional Skills:
  • Leadership
  • Data-driven decision-making
  • Fast decision-making

We Offer

• Competitive compensation package
• Opportunity to work in a dynamic, global environment
• Collaborative and innovative team culture

About the Company

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.