Hospitality Workflow Coordinator

About the Position

Hospitality Workflow Coordinator

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. We are currently seeking a Hospitality Workflow Coordinator to join our team and deliver exceptional customer service by coordinating workflow in various areas such as reprographics, mail services, intake, hospitality, facilities, audio/visual, and reception.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs.
• Ensure outstanding service to clients while building strong customer relationships.
• Immediately escalate any operational problems or issues to Lead, Supervisor, or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret, and understand all requests (emails, phone, in-person, and forms).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion.
• Ensure team follows standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests, such as setting up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines, and/or visitor check-in.
• Must be able to lift up to 50 lbs. on a regular basis.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Requirements

• High school diploma or equivalent.
• Minimum of three years’ experience in office services preferably in a legal, banking, or large corporate environment.
• Intermediate computer skills required, generally using Microsoft Office.
• Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services.
• Skilled in the use of reprographics equipment, mail, phone, and/or digital equipment and other office hardware and/or software, as applicable to service line.
• Customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem-solving skills in line with appropriate standards/procedures.
• Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
• Must be self-motivated with a positive can-do attitude.

We Offer

• Competitive salary range of USD 17.88 - USD 24.28 per hour.
• Benefits include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, parental leave, adoption assistance, tuition assistance, and employer/partner discounts.
• Full-time position with opportunities for career progression.
• On-site work location.

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. Our proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

RRD is an Equal Opportunity Employer, including disability/veterans.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.