HR Shared Services Lead

About the Position

HR Shared Services Lead

Lead Centralized People Services Operations and Drive Meaningful Change

At ING, we believe people perform at their best when they can focus on what matters most. Behind every great employee experience is a team committed to delivering seamless, reliable, and customer-focused People Services. We are looking for an experienced leader to join our Centralized People Services team and help shape the future of HR operations.

Responsibilities

• Lead end-to-end daily operations for employee lifecycle services.
• Manage complex service portfolios across multiple services, countries, and stakeholder groups.
• Lead migrations, transitions, and onboarding of new services and capabilities into Manila.
• Build and maintain strong stakeholder partnerships.
• Ensure strong operational governance through KPI monitoring, compliance, and audit readiness.
• Lead, coach, and develop experts and specialists.
• Oversee hiring, onboarding, development, engagement, and retention activities.
• Drive continuous improvement, automation, and standardization initiatives.
• Act as a senior escalation point for complex operational matters.
• Represent Manila operations in global forums.

Requirements

Key Capabilities

• Strong operational management discipline and service delivery leadership.
• Ability to influence and manage senior stakeholders globally.
• Strong migration and transition management experience.
• Solid understanding of Workday and employee lifecycle processes.
• Proven leadership in building high-performing teams and managing change.

Minimum Qualifications

• Minimum 15 years of relevant experience in operations, HR shared services, or comparable environments.
• At least 10 years of people leadership experience.
• Experience managing employee lifecycle processes or HR operations.
• Proven track record in migrations, transitions, or transformation programs.
• Strong knowledge of SLA/KPI management, governance, audit readiness, and risk management.
• Excellent stakeholder management and communication skills.
• Strong coaching and talent development capability.
• Ability to work in a fast-changing international environment.
• Bachelor’s degree in a related field; advanced qualifications are an advantage.
• Fluent English communication skills.

We Offer

An opportunity to lead global HR operations, influence transformation initiatives, collaborate with international teams, and contribute to exceptional employee experiences.

About the Company

With 65,000 employees and operations in approximately 40 countries, ING offers opportunities for people who want to help others stay a step ahead in life and business. Join us. Apply today.

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.