Implementation Manager, Healthcare

About the Position

We are seeking an Implementation Manager for our healthcare division to ensure successful technical implementations and customer support. Join our team in Marina del Rey, CA, or Williamsburg, Brooklyn, and work onsite from Monday to Friday.

Responsibilities

• Own Technical Implementations

  • Lead technical onboarding from post-sale through production launch
  • Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms
  • Translate customer requirements into scalable technical solutions
  • Manage implementation testing, QA, and go-live readiness
  • Own technical handoffs from Sales through Customer Success to ensure nothing is lost during implementation
  • Build documentation, implementation guides, and repeatable playbooks that improve future deployments

• Provide Technical Customer Support

  • Serve as the primary technical resource for post-launch issues and escalations
  • Troubleshoot integrations, routing logic, platform behavior, and configuration challenges
  • Partner with Engineering by providing detailed technical context on complex issues
  • Identify recurring technical patterns and drive long-term product improvements
  • Maintain an internal knowledge base of solutions, best practices, and known issues

• Become a Trusted Technical Advisor

  • As your product expertise grows, you'll occasionally support late-stage sales conversations by helping customers understand integration architecture, implementation approach, and technical capabilities.

Requirements

• Core Skills

  • 3–7+ years in Technical Implementation, Solutions Engineering, Technical Support, or a similar customer-facing technical role
  • Hands-on experience configuring integrations, APIs, webhooks, data mappings, or enterprise software implementations
  • Experience owning projects from technical discovery through production launch
  • Strong troubleshooting skills with the ability to isolate and resolve complex technical issues
  • Excellent written documentation and communication skills
  • A builder's mindset-you enjoy creating scalable processes rather than simply following them

• Secondary Skills (Bonus)

  • Healthcare technology platforms (Athena, eClinicalWorks, Experity, Solv, Clockwise, or similar)
  • Telephony or CCaaS platforms (Five9, Genesys, Talkdesk, NICE, VoIP)

We Offer

• Compensation

  • Salary Range: $120,000 - $150,000 USD per year
  • Bonus and/or commission as well as equity, in accordance with company policy and subject to board approval

• Benefits

  • Comprehensive healthcare
  • Unlimited vacation, including a mandatory half week over July 4, and a full week off at the end of the year

About the Company

Flip is a global company with offices in the US, UK, and Canada. We've raised over $30M, including our recent $20M Series A, backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, Forum Ventures, and founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data. We are committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

Apply for this Job

Interested candidates should apply through the provided link.