Product Manager

About the Position

We are seeking a Product Manager to lead our product development and ensure successful outcomes for our customers. Join our team in Brooklyn, NY, and be part of a company that's trusted by hundreds of brands worldwide to handle millions of phone calls with their customers every month.

Responsibilities

• Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior.
• Work on problems like automating complex customer calls, designing AI behavior in ambiguous, multi-turn conversations, improving retention, resolution rates, and customer experience through automation, and building systems that combine voice, AI, APIs, and real-time decisioning.
• Collaborate with Customer Success, Engineering, Sales, and Marketing to ensure strong product adoption, clarity of value, and real customer impact.
• Comfortable meeting with our customers (Retail or Healthcare companies), and confident in showcasing how we can increase their phone automation over time.
• Set a high bar for execution, usability, and coherence across the vertical portal.
• Excited to continue delivering our WEEKLY product releases (https://flipcx.com/product-releases/).

Requirements

• You’ve built products where success depended on getting the system behavior right - not just shipping features.
• You think in terms of outcomes (revenue, retention, efficiency) - not just features.
• You’re comfortable working on products that combine software, data, and AI behavior.
• You have strong intuition for systems, APIs, and product constraints (latency, reliability, scale).
• You’ve worked on or closely with AI, automation, or complex workflow products.
• You can design experiences for high-stakes user actions (payments, cancellations, order by phone, scheduling).
• You are highly data-driven and define success through clear, measurable metrics.
• You are known for thinking through edge cases, failure modes, and real-world usage.
• You thrive in fast-paced environments where you define the problem before solving it.
• Eager and willing to support your teammates - just like they will with you!

We Offer

• Competitive salary range: $110,000 - $160,000 USD per year.
• Comprehensive healthcare and unlimited vacation, including a mandatory half week over July 4, and a full week off at the end of the year.
• In-office work 5 days/week.
• Opportunity for equity, in accordance with company policy and subject to board approval.

About the Company

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

We're international, spanning the US, UK, and Canada. We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data.

Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

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