Implementation Manager, Healthcare

About the Position

We are seeking an Implementation Manager for Healthcare to join our team in Marina del Rey, CA or Williamsburg, Brooklyn. This role is ideal for someone who enjoys solving technical problems while working directly with customers. You'll partner closely with Customer Success, Product, Engineering, and customers to ensure every implementation is technically sound, launches successfully, and continues to perform after go-live.

Responsibilities

• Lead Technical Implementations

  • Lead technical onboarding from post-sale through production launch
  • Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms
  • Translate customer requirements into scalable technical solutions
  • Manage implementation testing, QA, and go-live readiness
  • Own technical handoffs from Sales through Customer Success to ensure nothing is lost during implementation
  • Build documentation, implementation guides, and repeatable playbooks that improve future deployments

• Provide Technical Customer Support

  • Serve as the primary technical resource for post-launch issues and escalations
  • Troubleshoot integrations, routing logic, platform behavior, and configuration challenges
  • Partner with Engineering by providing detailed technical context on complex issues
  • Identify recurring technical patterns and drive long-term product improvements
  • Maintain an internal knowledge base of solutions, best practices, and known issues

• Become a Trusted Technical Advisor

  • As your product expertise grows, you'll occasionally support late-stage sales conversations by helping customers understand integration architecture, implementation approach, and technical capabilities.

Requirements

• 3–7+ years in Technical Implementation, Solutions Engineering, Technical Support, or a similar customer-facing technical role
• Hands-on experience configuring integrations, APIs, webhooks, data mappings, or enterprise software implementations
• Experience owning projects from technical discovery through production launch
• Strong troubleshooting skills with the ability to isolate and resolve complex technical issues
• Excellent written documentation and communication skills
• A builder's mindset-you enjoy creating scalable processes rather than simply following them

Nice to Have

• Experience with healthcare technology platforms (Athena, eClinicalWorks, Experity, Solv, Clockwise, or similar)
• Experience with telephony or CCaaS platforms (Five9, Genesys, Talkdesk, NICE, VoIP)

We Offer

• Competitive salary range: $120,000 - $150,000 USD
• Comprehensive healthcare and unlimited vacation
• Onsite M-F in either Marina del Rey, CA or Williamsburg, Brooklyn
• Opportunity for bonus, commission, and equity

About the Company

Flip is a growing company with offices in NYC, LA, and the UK. We've raised over $30M to date, backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, Forum Ventures, and founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data. We are committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics.

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