Staff Software Engineer

About the Position

TITLE: Staff Software Engineer

REPORTING TO: CTO

LOCATION: Marina del Rey, CA – OR – Williamsburg, NY (onsite M - F)

Flip builds AI voice agents that handle millions of real customer conversations for some of the biggest brands, healthcare providers, and transportation companies in the world. When you call a company and the AI actually solves your problem - tracks the order, processes the return, refills the prescription - that’s us.

We’re a low-ego team. We don’t need the limelight or the stardom - we care about solving really hard problems, fast. And here’s the part worth stopping on: outside the frontier labs, almost nobody is running AI in production at this scale. We are - millions and millions of live phone calls, handled by an engineering team a fraction of the size you’d expect. Very few teams our size serve this volume, and the reason is simple: we hold a very high bar for development.

Responsibilities

• Design and develop scalable backend services
• Write clean, maintainable code
• Collaborate with frontend team

Requirements

• Real production experience
• Judgment that survives contact with production
• Low ego, high execution
• Customer obsession

Skills

• Core Skills:
  • Python
  • MongoDB
  • AWS
  • Twilio
  • Datadog
  • Snowflake
  • Omni

We Offer

• Competitive salary range: $200,000 - $400,000 USD
• Comprehensive healthcare
• Unlimited vacation, including a mandatory half week over July 4, and a full week off at the end of the year
• In-office collaboration 5 days/week

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.

About the Company

We're international, spanning the US, UK, and Canada. We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive and Simon Data.

Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.