Intern, Customer Service
Primary stack
Nice to have's
Job description
About the Position
Intern, Customer Service
Kota Damansara
We are seeking a dedicated Customer Service Intern to join our team, serving as the frontline voice for our diverse portfolio of brand partners. Working within a professional and dynamic environment, you will collaborate with a highly motivated team and gain incredible hands-on exposure to the fast-paced digital commerce landscape.
Responsibilities
- Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless and positive brand experience.
- Provide reliable and professional customer support for specialized brand portfolios across official marketplace stores.
- Handle special customer requests and accurately coordinate the allocation of free gifts and promotional samples, depending on specific campaign conditions.
- Collaborate cross-functionally with the finance department on operational tasks.
- Monitor and consistently maintain optimal store health metrics across all assigned platforms to ensure our strategies remain competitive and relevant.
- Attend comprehensive product training sessions to master brand knowledge and effectively manage consumer inquiries.
Requirements
- Currently pursuing a diploma or degree in a relevant course.
- Possess strong verbal and written communication skills in both English and Malay, with the confidence to articulate information clearly.
- Demonstrate practical proficiency in Microsoft Excel, particularly in navigating and updating pre-made tracking templates.
- Exhibit a proactive mindset and a high willingness to learn, taking full advantage of the comprehensive on-the-job training provided.
- Highly motivated to dive into the E-commerce ecosystem with a strong sense of accountability and readiness to handle real-world responsibilities.
Nice to Have
- Prior basic experience in retail, customer service, or familiarity with marketplace platforms.
We Offer
- Advanced AI tools for all positions
- Birthday leave
- TGIF, monthly birthday, and other fun engagement events
- Work in a professional and dynamic environment
- Exciting opportunity to explore digital trends
About the Company
Join our team and be part of a vibrant and innovative company that values learning and growth.
© AnyMind Group. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
AnyMind Group is an organization that is transforming industries through artificial intelligence. Headquartered in Singapore, AnyMind Group is the parent company of AdAsia Holdings, TalentMind and CastingAsia.In the marketing industry, end-to-end solutions by companies under the AnyMind Group span influencer marketing, programmatic and digital advertising, and publisher monetization.For the human resource industry, AnyMind group’s TalentMind provides human resource and recruitment professionals with an AI-driven recruitment optimization platform to make hiring more efficient and smart.AnyMind Group aims to power businesses and professionals with a suite of AI-based solutions, enabling them to easily achieve greater scale and efficiency within and across departments.***AI-driven Influencer Marketing Platform and Marketplaceanymindgroup.com/castingasiaAI-driven recruiting software platformanymindgroup.com/talentmind***