About the Position

International Customer Support Manager – Frankreich (all genders)

Cargoboard GmbH & Co. KG, Remote / Hybrid

Vollzeit

Festanstellung

About the Role

Cargoboard GmbH & Co. KG, a leading tech and logistics company, is seeking an International Customer Support Manager for the French market. This role offers flexible remote work options, allowing you to choose what works best for you.

Responsibilities

Serve as the central point of contact for our international customers, with a focus on the French market.
Provide expert advice to our customers through various communication channels such as phone, email, or live chat.
Collaborate with your team and the relevant departments to continuously improve our customer journey and significantly contribute to optimizing our customer experience.
Take responsibility for the proactive quality assurance of our shipments in terms of duration, communication, and damage rate.

Requirements

Passion for interacting with people and a high degree of customer orientation.
Strong ability to resolve conflicts.
Independent working style and a positive, engaging demeanor.
Very good French and German skills (C1) and good English skills (B2); additional languages are a plus.
Commercial knowledge is desirable, and experience in the logistics industry is advantageous but not mandatory.

Nice to Have

Experience in logistics.

We Offer

Financial Benefits: Monthly shopping card, E-Bike leasing, job ticket, corporate benefits, and other financial advantages.
Work-Life-Integration: Flexible working hours, home office option, workations within the EU, and special leave days for social projects and personal events.
All you need: Sports offerings via EGYM Wellpass, ergonomic workplace, individual equipment, and refreshments in the office.
Culture & Spirit: Team sports, random coffees, after-work meetings, and legendary company parties.
Growth & Development: Structured onboarding, rotation days, unlimited Udemy courses, and funding for further education.
Autonomy & Participation: Quick adoption of your own projects, self-determined work, and active participation in shaping our processes.

About the Company

Cargoboard

Started as a small start-up from the Paderborn startup scene, we have developed into an established tech and logistics company in recent years. Our goal? To revolutionize the logistics market of the future through our customer-centric and digital processes. Every day, we work to grow beyond ourselves, achieve our goals, and shape a sustainable future together. Our success is based on a strong team where every team member plays a crucial role. Be part of this success story and shape the future of logistics with us!

Contact

Do you have any questions? Our People & Culture Team is here to help. Reach out to us at [email protected].

Note: We value digital and fast processes and therefore prefer applications via our careers page. We ask for your understanding that postal applications cannot be returned.

International Customer Support Manager – Frankreich (all genders)

Job description