IT Application Support Administrator I

About the Position

IT Application Support Administrator I

Riyadh, Saudi Arabia

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

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Responsibilities

The IT Application Support Administrator I is responsible for implementing, configuring, maintaining, and supporting HungerStation’s IT applications and systems. The role provides day-to-day technical assistance to end users, ensures the reliable operation of IT applications and computer systems, and supports the timely resolution of incidents and service requests. The position serves as a key point of contact for application-related support, helping to maintain smooth IT operations and minimize disruption to business activities.

• Supporting the installation, configuration, maintenance, monitoring, and reliable operation of IT applications and computer systems across the organization.
• Managing day-to-day application support activities, responding to operational requests, troubleshooting technical issues, and providing assistance to different user groups.
• Investigating, troubleshooting, and resolving incidents with the aim of restoring services as quickly as possible.
• Providing support for desktop applications, workstations, and internal IT systems, ensuring that issues are addressed efficiently and with minimal disruption to employees.
• Escalating unresolved issues to the appropriate internal teams.
• Installing, configuring, monitoring, and maintaining IT applications and computer systems across the organization.
• Recording and maintaining IT requests, incidents, and relevant support activities within the designated ticketing system.
• Creating and maintaining application documentation, process workflows, technical notes, and user or support manuals.

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Requirements

• One to two years of relevant experience in IT application support, IT helpdesk, system administration, technical support, or a related field.
• Strong understanding of IT troubleshooting and problem-solving.
• Ability to work effectively under pressure, manage multiple requests simultaneously, and prioritize assigned tasks.
• Strong communication and customer-service skills.
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or another relevant technical field.

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We Offer

• Opportunity to work in a global organization with a pioneering mission.
• Be part of a dynamic and innovative team in the technology sector.
• Professional growth and development opportunities.

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About the Company

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.