IT Client Support Specialist
Nice to have's
Job description
About the Position
We are hiring an IT Client Support Specialist to join a fast-paced technology support team on a contract basis. This is an excellent opportunity for a customer-focused professional who is interested in expanding their technical skills and building a career in IT.
The successful candidate will provide first-line technology support to internal users through phone and live chat. You will troubleshoot basic MS applications and proprietary systems, manage multiple support interactions simultaneously, and ensure incidents are accurately documented and escalated when first-line resolution cannot be achieved. Comprehensive technical training will be provided, along with ongoing support from peers and subject matter experts.
Responsibilities
- Provide first-line technology support to internal users through phone and live chat
- Troubleshoot basic MS applications and proprietary systems
- Manage multiple support interactions simultaneously
- Ensure incidents are accurately documented and escalated when necessary
- Collaborate with peers and subject matter experts for ongoing support and training
Requirements
- 8+ years of experience in Identity & Access Management (IAM)
- Strong hands-on experience with PingIDM and/or ForgeRock IDM implementations
- Expertise in identity lifecycle management, provisioning, and reconciliation processes
- Experience integrating IAM platforms with Active Directory, HR systems, APIs, and enterprise applications
- Strong understanding of identity data modeling, identity fusion, and deduplication strategies
- Ability to troubleshoot and support enterprise IAM implementations in complex environments
- Excellent communication and stakeholder management skills
- Experience working in large-scale enterprise or financial services environments is a plus
- Relevant IAM certifications are preferred
Compensation
Hourly Rate: $20 – $22 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
We Offer
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
- Hours of paid vacation time
- Weeks of paid parental leave
- Paid holidays annually – as applicable
About the Company
At Collabera, we don’t just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Tanupriya Ganguly at 703-289-0198 or email [email protected] for more information. We look forward to speaking with you!
© Collabera. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Recruitment & HR Tech
About the Company Collabera is ranked the 9th largest Information Technology (IT) and professional staffing firm in the U.S., with more than $650 million in sales revenue and a global presence representing approximately 16,000+ professionals. Products, Services & Tech Stack Core Solutions Talent Solutions Leadership & Strategic Hiring Executive Search Direct Hire Recruitment Flexible Workforce Solutions Contingent Contracting & Staffing Scaled Hiring Recruitment Process Outsourcing (RPO) Managed Talent Solutions Technologies & Frameworks No specific technologies, frameworks, or tools mentioned in the provided text. Project Scope & Target Clients Client Base Banking, Financial Services, and Insurance Healthcare, Pharma, and Lifesciences Tech, Media, and Telecom Energy, Oil, and Gas Engineering Scale No specific information on the scope and complexity of engineering projects.