IT Delivery Manager

About the Position

We’re seeking an experienced IT Delivery Center Manager with 15+ years of experience to lead our Polish operations based in Kraków. Perfect! Apply now!

Responsibilities

• Own and run the full delivery operation in Poland
• Build strong business relationships with clients
• Ensure smooth, high-quality delivery of IT services and solutions
• Drive continuous improvement, client success, and team growth

Requirements

• A degree in Computer Science, IT, Business, or a related field - Bachelor’s or Master’s, your choice
• 8+ years of experience in IT service delivery, including solid leadership time spent in a delivery center environment
• A strong tech background - you know your way around IT infrastructure, software development lifecycles, and current tech trends, and you're comfortable making strategic calls with technical impact
• Hands-on experience in development environments - enough to speak the same language as your teams and understand their day-to-day challenges
• Proven track record of managing teams and delivery projects across Eastern Europe. Collaboration is your second nature
• You’ve led large-scale IT programs using different delivery methodologies (e.g. Agile, Scrum, Waterfall, you name it)
• You bring excellent leadership, communication, and people skills - the kind that builds trust and drives results
• Strong analytical mindset: you solve problems before they become problems
• Fluency in both English and Polish is a must. If you speak French, you start with +10 bonus points, but no worries - we can get along in English too!
• Experience with budget management, delivery KPIs, and P&L responsibility. You understand the numbers and how they shape the business.

We Offer

• Opportunity to lead a team of 100+ people in Poland and work hand-in-hand with our Delivery Centers in France, Morocco, and Ukraine, plus close collaboration with business units in France, BENELUX, Germany, and Switzerland.
• Competitive Freelance contract
• Hybrid work location in Krakow, Poland

About the Company

Smile Poland is part of the international Smile Group, headquartered in Paris. We’re over 2,000 people in 9 countries (including Belgium, Switzerland, and Luxembourg), bringing together brands like creativestyle, Neopixl, SensioLabs, UX-Republic, Alter Way, and Synotis. For 30+ years, we’ve been pioneers in tech and European leaders in open-source solutions, built on courage, innovation, and strong technical know-how. We believe in freedom, respect, and openness. We deliver stable, effective solutions and choose non–open-source tech only when needed. Proud holders of the HappyIndex®AtWork label. ENGAGED & AGILE - real results, constant testing, and fresh ideas. OPTIMISTIC & OPEN - transparent, collaborative, and synergy-driven.

What’s Next: When Will You Smile?

Recruitment for Smile is handled by the creativestyle team. We’ll do our best to make the process painless. If your application catches our eye:

• Step 1: On-site interview (in Polish) at our Kraków office (Zabłocie) with HR Manager and Operations Manager
• Step 2: Online technical interview (video call in English) with Managers from France
• Decision time - for both sides. Whatever the outcome, you’ll hear back from us. Please note that only selected candidates will be invited to interviews.