IT Delivery Manager

About the Position

We’re looking for an experienced (15+ years) IT Delivery Center Manager! Based in Kraków? Perfect! Apply now!

We’re on the hunt for an experienced IT Delivery Center Manager to lead our Polish operations. Based in Kraków? Do you bring 15+ years of experience in IT delivery? Perfect! We’re after local talent from the city or close by.

Have you successfully scaled delivery centers and collaborated with international teams across Eastern Europe? This could be your next big step!

🚀 What we’re looking for - Your superpowers:

• A degree in Computer Science, IT, Business, or a related field - Bachelor’s or Master’s, your choice
• 8+ years of experience in IT service delivery, including solid leadership time spent in a delivery center environment
• A strong tech background - you know your way around IT infrastructure, software development lifecycles, and current tech trends, and you're comfortable making strategic calls with technical impact
• Hands-on experience in development environments - enough to speak the same language as your teams and understand their day-to-day challenges
• Proven track record of managing teams and delivery projects across Eastern Europe. Collaboration is your second nature
• You’ve led large-scale IT programs using different delivery methodologies (e.g. Agile, Scrum, Waterfall, you name it)
• You bring excellent leadership, communication, and people skills - the kind that builds trust and drives results
• Strong analytical mindset: you solve problems before they become problems
• Fluency in both English and Polish is a must. If you speak French, you start with +10 bonus points, but no worries - we can get along in English too!
• Experience with budget management, delivery KPIs, and P&L responsibility. You understand the numbers and how they shape the business.

🚀 Your mission:

• Own and run the full delivery operation in Poland
• Build strong business relationships with clients
• Ensure smooth, high-quality delivery of IT services and solutions
• Drive continuous improvement, client success, and team growth

🌟 If you’re a strategic thinker, a hands-on leader, and know how to turn delivery into a real business advantage, let’s talk!

Responsibilities

• Navigate Cultural Nuances: Understand and effectively manage the diverse cultural aspects within the region, ensuring smooth communication and collaboration.
• Foster Effective Partnerships: Build and maintain strong relationships with internal teams and external clients, promoting trust and mutual success.
• Drive Successful Project Outcomes: Utilize your regional expertise to guide projects to successful completion, overcoming any challenges specific to the Eastern European market.
• Conduct a comprehensive review of entity operations: Gain a deep understanding of how each entity within the delivery center functions day-to-day.
• Analyze existing processes: Examine the current workflows and procedures in place to understand their effectiveness and identify bottlenecks.
• Identify gaps and risks: Pinpoint areas where capabilities are lacking or where potential issues could arise, posing threats to delivery. Propose solutions and collect suggestions.
• Determine strengths: Recognize and document the strong points and successful aspects of individual entities.
• Identify areas for development: Highlight opportunities for improvement and growth within each entity taking into account its specific characteristics, leading to enhanced overall performance.

Requirements

• IT service delivery
• Leadership
• Strategic calls
• Management
• Communication
• People skills
• Analytical mindset
• Budget management
• Delivery KPIs
• P&L responsibility

Nice to Have

• Agile
• Scrum
• Waterfall
• French

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities
• Collaborative and inclusive work culture

About the Company

Smile Poland is part of the international Smile Group, headquartered in Paris. We’re over 2,000 people in 9 countries (including Belgium, Switzerland, and Luxembourg), bringing together brands like creativestyle, Neopixl, SensioLabs, UX-Republic, Alter Way, and Synotis.

For 30+ years, we’ve been pioneers in tech and European leaders in open-source solutions, built on courage, innovation, and strong technical know-how. We believe in freedom, respect, and openness.

We deliver stable, effective solutions and choose non–open-source tech only when needed.

Proud holders of the HappyIndex®AtWork label.

ENGAGED & AGILE - real results, constant testing, and fresh ideas. OPTIMISTIC & OPEN - transparent, collaborative, and synergy-driven.

Are you ready to become a Smilian? 😉

What’s Next: When Will You Smile?

Recruitment for Smile is handled by the creativestyle team. We’ll do our best to make the process painless. If your application catches our eye:

• Step 1: On-site interview (in Polish) at our Kraków office (Zabłocie) with HR Manager and Operations Manager
• Step 2: Online technical interview (video call in English) with Managers from France
• Decision time - for both sides. Whatever the outcome, you’ll hear back from us. Please note that only selected candidates will be invited to interviews.