IT Desktop Support Specialist

Location: Kitchener, ON (In person)

Schedule: Monday–Friday, 8:30 am – 5:00 pm (with occasional after-hours/weekend rotation)

About the Position

We are looking for a Level 2 IT Technician – Desktop Specialist to join our team at Reis Informatica, a Managed Service Provider (MSP) that has been helping Canadian businesses thrive with rock-solid IT and cybersecurity since 2008.

About Us

Reis Informatica is a Managed Service Provider (MSP) that’s been helping Canadian businesses thrive with rock-solid IT and cybersecurity since 2008. We solve tough tech challenges, protect businesses from threats, and keep things running smoothly. Our culture is simple: do the right thing, help each other win, care deeply, stay curious, and bring the passion.

Responsibilities

• Responsible for PC/Laptop repairs, builds, imaging, upgrades, and process improvements.
• Troubleshoot desktops, laptops, and peripherals for both Windows and Apple environments.
• Provide excellent phone, remote, and onsite support-communicating clearly and professionally with clients.
• Configure and maintain Microsoft 365 and Azure AD accounts, Intune, and policies.
• Work with networking gear (switches, routers, Wi-Fi) beyond the basics.
• Assist with server-related tasks when required and escalate appropriately.
• Keep ticketing/documentation current; if it’s not documented, it didn’t happen.
• Continuously improve how desktop support and Bench operations are delivered.

Requirements

• 3+ years proven L2 IT support experience (MSP or busy support environment is ideal).
• Certifications: CompTIA A+ (a definite asset – preference given). Network+ or Microsoft certs a plus.
• Strong skills with hardware troubleshooting, imaging, builds, and repairs.
• Apple macOS experience (setup, troubleshooting, integration).
• Deep knowledge of Microsoft Windows environments and Microsoft 365.
• Solid grasp of networking fundamentals (switching, VLANs, TCP/IP, Wi-Fi troubleshooting).
• Excellent communicator; you can explain technical concepts to non-technical people without condescension.
• Organized, self-driven, and reliable, you’ll run the Bench like it’s your own shop.
• A valid Ontario driver’s license.

Nice to Have

• Experience with Linux systems.
• Familiarity with virtualization or server administration.
• MSP background: you already know the fast-paced, multi-client environment.

We Offer

• Competitive salary
• Health benefits and vacation time.
• A role where you own your area and can build it into something excellent.
• Exposure to a wide range of industries, tools, and tech.
• Growth potential into senior engineering, cybersecurity, or leadership roles.
• A supportive team that takes the work seriously, but not themselves.

About the Company

For over 25 years, we’ve helped businesses achieve operational excellence through technology. Join a team that values innovation, collaboration, and customer success - and build a rewarding career with us.

With 20+ years of experience, we go beyond keeping your systems online, we transform your IT into a strategic asset. From reducing downtime to designing AI efficiencies, our team integrates deeply with yours to deliver secure, scalable, and future-ready infrastructure.

Apply Now

To apply, please use the Indeed system only and upload your resume and a cover letter.

Application question(s):

• You understand this position is not a work-from-home position

Experience:

• L2 technician: 3 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

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Benefits:

• Company events
• Dental care
• Extended health care
• Mileage reimbursement
• Paid time off

Services:

• IT Services
• Cybersecurity Services
• Cloud Services
• AI Business Solutions

Quick Links:

• About Us
• IT Blog & Guides
• Our Partners
• Careers

Locations:

• Kitchener-Waterloo
• Mississauga
• Woodstock

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