IT Field Service Technician

About the Position

Job-Id: 19760

IT Field Service Technician

Enthuse customers and provide best experience through best in class hardware, software, and technical support services

• Location: USA – Edison, NJ
• Department: IT
• Employment Type: Full-time

Apply now

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Responsibilities

Key Responsibilities:

• Provide technical support for PCs, printers, servers, and data center equipment
• Communicate professionally with clients and ensure satisfaction
• Install, upgrade, and repair IT hardware and infrastructure
• Collaborate with dispatch, engineers, and project teams
• Troubleshoot hardware, software, and network issues
• Support HP servers and enterprise environments
• Track inventory and provide service updates

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Requirements

• Minimum of 2–3 years of experience in IT support, including printers, servers, data centers, or enterprise-level projects
• Experience troubleshooting hardware, software, and networking issues
• Strong customer service and client-facing communication skills
• Valid driver’s license and willingness to commute long distances between customer sites
• Ability to lift and carry equipment up to 50 lbs
• Ability to work independently and manage multiple service needs
• Availability to support rotational schedules or on-call coverage when required

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Salary

This role is an Hourly Non-Exempt position with a targeted hourly range of $22 – $25 USD.

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We Offer

• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Car Allowance/KM Allowance
• Vision Insurance

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About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.