IT Lead Central Europe, Middle East & Africa (m/f/d)

About the Position

“The world is yours with Meliá”

Continuing your journey at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

---

The Mission

Ensure that technology services and projects across the region’s business units remain aligned with the defined global IT strategy, while meeting local operational, regulatory, security, and scalability requirements.

---

Responsibilities

• Act as the regional IT business partner for hotels and the corporate office, maintaining close dialogue with operational leaders and key functions to identify and prioritize technology needs.
• Define local service requirements and manage external IT providers to ensure reliable, secure, and scalable services for the hotels across the region.
• Own vendor performance through clear governance, service reviews, SLA monitoring, escalation management, and agreed improvement actions.
• Build productive relationships with technology partners and lead commercial discussions and negotiations in the company’s best interests.
• Translate hotel requirements into clear service expectations and coordinate the appropriate internal teams and external providers to deliver effective solutions.
• Ensure global IT solutions are implemented consistently while being adapted to local operational needs, regulations, and market-specific requirements.
• Plan and lead regional technology projects, including local implementations, innovation initiatives, openings, takeovers, and disaffiliations in coordination with the relevant teams and PMO.
• Promote and monitor compliance with Meliá Hotels International IT policies, security standards, process guidelines, and brand service levels across business units and providers.
• Represent IT in regional operating committees, provide clear reporting, and facilitate focused decision-making sessions with stakeholders, internal teams, and suppliers.
• Conduct regular visits to hotels and corporate centers to strengthen relationships, understand local realities, and proactively identify risks and improvement opportunities.

---

Requirements

• Degree, technical qualification, or equivalent professional experience in Information Technology, Computer Science, Business Information Systems, or a related field.
• Several years of experience in IT service delivery, vendor management, technology operations, or a comparable regional role, ideally within hospitality or another multi-site service environment.
• Proven ability to manage external providers, service contracts, SLAs, escalations, and performance improvement plans.
• Strong stakeholder management skills and the ability to build trusted relationships with hotel leaders, corporate functions, technical teams, and suppliers across different countries and cultures.
• Experience translating business and operational requirements into clear, scalable, and commercially viable technology services or solutions, as well as solid project and program delivery skills, including prioritization, resource coordination, risk management, and implementation across multiple locations.
• Good understanding of IT governance, information security, regulatory compliance, business continuity, and global technology standards.
• Confident communication, influencing, and negotiation skills, with the ability to represent IT in management committees and communicate effectively with technical and non-technical audiences.
• Structured, accountable, and solution-oriented working style, combined with sound judgment, conflict-resolution skills, and a strong service mindset.
• Fluency in English and German is mandatory; Spanish language skills are of advantage.
• Willingness to travel regularly across Central Europe, Africa, and the Middle East.

---

We Offer

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

---

About the Company

Join Meliá as an IT Lead for Central Europe, Middle East & Africa, ensuring technology services align with global IT strategy.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on:

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR