IT Manager

About the Position

🧬 About us

Ranked among Türkiye’s Top 500 IT Companies and featured on the Deloitte Technology Fast 50 Türkiye list, Ticimax offers e-commerce and cross-border e-commerce software, custom solutions, and design services. With over 20 years of experience, a robust technology infrastructure, and a team of 250+ experts, Ticimax helps its clients strengthen their competitive edge in e-commerce.

Today, Ticimax powers more than 30,000 businesses, including some of Türkiye’s largest e-commerce sites. As part of team.blue, Europe’s leading technology ecosystem, Ticimax combines local expertise with global technological strength to provide businesses with world-class e-commerce infrastructure.

🎯 Mission & Core Purpose

As an IT Manager (System Administration and Infrastructure), you will lead the team and strategy behind the infrastructure that powers more than 30,000 e-commerce businesses. You will ensure our systems are reliable, secure, and compliant with PCI DSS and ISO 27001, and shape how our infrastructure grows to meet future business needs.

Responsibilities

• Lead the IT team, including system administrators, network administrators, DevOps engineers, and security specialists.
• Provide training and mentorship to evaluate and improve team performance.
• Identify team needs and manage recruitment processes.
• Develop short- and long-term strategic plans for IT infrastructure growth.
• Research new technologies and tools and integrate them into existing systems.
• Ensure the seamless operation of all systems, including physical, virtual, and Kubernetes-based environments.
• Monitor system performance and lead improvement initiatives.
• Oversee backup, disaster recovery, and business continuity plans.
• Ensure and audit compliance with PCI DSS (Service Provider Level 1) and ISO 27001 requirements.
• Develop and implement policies to reduce cybersecurity risks.
• Optimize processes to deliver uninterrupted service in line with SLAs.
• Plan the IT budget and manage costs effectively.
• Prepare regular reports on all systems and present them to senior management.

Requirements

• At least 10 years of experience in IT and system infrastructure management, including 3+ years in leadership roles.
• Advanced knowledge of vSphere/ESXi, Windows Server (2022), Linux (Debian/Ubuntu), and Kubernetes.
• Experience with DevOps processes (CI/CD), container technologies, and network security.
• Comprehensive knowledge of backup and disaster recovery (e.g., Veeam) and monitoring tools (e.g., Zabbix).
• Experience with PCI DSS and ISO 27001 compliance processes.
• Strong communication and team management skills.
• Strategic thinking to optimize technical and business processes.
• Bachelor’s or higher degree in Computer Engineering, Information Technology, or a related field.

Nice to Have

• Experience with cloud platforms such as AWS, Azure, or GCP.
• Participation in large-scale infrastructure projects.
• Cybersecurity certifications such as CISSP or CISM.

Location

This role is hybrid. You will be expected to work from our office in Kozyatağı Ataşehir - Allianz Tower three days per week and remotely two days per week.

We Offer

• Competitive salary
• Opportunity to work in a leading e-commerce technology company
• Be part of a team that powers thousands of businesses

Does This Interest You?

If you’re ready to make an impact in the e-commerce landscape, apply - We want to hear from you! 🌟