IT Onsite Support Technician in Espoo

About the Position

Job-Id: 20298

IT Onsite Support Technician in Espoo

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• Finland – Espoo
• IT
• Full-time

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Responsibilities

• Act as the primary onsite IT contact for business users and production teams, providing physical and deskside support for Windows workstations, laptops, mobile devices and tablets.
• Handle IMACD of user devices and peripherals and support Microsoft Office and corporate applications.
• Manage hardware lifecycle, asset tracking and inventory.
• Participate in major incident resolution and business continuity activities.
• Coordinate with Service Desk, Infrastructure, Workplace, Security and Application teams.
• Support field services, hardware installations and cabling activities.
• Coordinate with automation and application vendors, network providers and third-party support teams, escorting and supervising vendors onsite.
• Ensure proper documentation and closure of vendor-related incidents and requests.
• Ensure compliance with Client IT policies, operational procedures and safety requirements.

Requirements

• Hands-on experience administering Windows 10/11
• Good working knowledge of Microsoft 365 applications
• Experience with Active Directory and user administration
• Experience with hardware, asset management and printing technologies
• Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
• Familiarity with ITSM tools such as ServiceNow or Remedy
• Exposure to manufacturing IT, production environments and OT operations
• Working knowledge of Incident, Problem and Change Management processes

We Offer

• International job opportunities
• Collective agreement

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.