IT Onsite Technician - Melbourne

About the Position

IT Onsite Technician - Melbourne

Enthuse customers and provide best experience through best in class hardware, software and technical support services.

Location: Melbourne, Australia

Job-Id: 19471

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Responsibilities

• Independently resolve on-site incidents and service requests
• Provide VIP user support with professionalism and urgency
• Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
• Support Boutique IT environments and applications
• Hands-on support for POS systems, barcode scanners, and payment peripherals
• Perform meeting room & AV support (Teams, Zoom, other vendor equipment)
• Act as hands-and-eyes support for server / network teams
• Manage printer and MFP support, including remote support team and vendor coordination
• Support PC refresh activities
• Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support
• Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives
• Handle escalations
• Local stock management
• End user trainings and new user induction trainings

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Requirements

• 1-3 years of IT experience (or equivalent)
• Strong troubleshooting and client-side incident resolution skills
• Experience supporting VIP users
• Strong customer-facing and communication skills
• Ability to prioritize tasks and manage multiple activities
• Good understanding of Windows, macOS, Office 365, ITSM, and other workplace applications and tools
• LAN/WAN and server room equipment fundamentals knowledge
• Knowledge of HAM processes
• ITIL process knowledge preferred
• Fluent in English

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We Offer

• Onboarding program
• Buddy program
• International job opportunities
• Internal career development program

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About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.