IT support Engineer

IT Support Engineer

Location: Yerevan, Armenia

Employment Type: Full-time

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About the Position

We are seeking an IT Support Engineer to join our team in Yerevan, Armenia, providing first/second line support for internal users and contractors.

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Responsibilities

• Provide first/second line IT support for company internal users and contractors.
• Install, configure, and troubleshoot user laptops, workstations, printers, mobile devices, and other office IT equipment.
• Configure, administer, and update Windows, MacOS, Linux operating systems on user devices.
• Manage user device environment using user device management tools.
• Create and manage user accounts in Okta, AD, Azure AD, o365, and other systems.
• Perform physical network-related tasks (patching, device installation, ports assignment, cabling).
• Install and maintain server and network equipment, including cable patching in data centers and server rooms.
• Keep inventory of IT purchases and assets, creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
• Work closely with the facility and security teams to resolve security issues.
• Continuously develop and improve local IT infrastructure.
• Provide IT assets management according to internal procedures.
• Ensure service/system operations and regular/ad-hoc maintenance to fulfill service availability and security requirements.
• Resolve incidents timely, escalate to third-party suppliers, and perform problem analysis and resolution.
• Provision system updates and deployments according to respective internal procedures.
• Fulfill user requests according to established SLAs.
• Perform other duties as asked by the manager, related to this position or IT infrastructure.
• Manage logistics and inventory between locations.

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Requirements

• Education: Secondary (higher, special, etc.) education.
• Languages: Excellent fluent written and spoken Armenian and English.
• Skills:
  • Good communication and presentation skills.
  • Ability to create structured documentation.
  • Teamwork skills, ability to take decisions, solve problems independently and in the team, and work under high-pressure working conditions.
  • Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience:
  • At least 2 years of experience in supporting user IT devices hardware and software.
  • Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
  • Experience using and managing workstations in a heterogeneous environment, remote management services, filesharing, collaboration, e-mail, and directory services.
  • Fundamental knowledge of IT procedures and security principles.
• Preferred: Certifications on IT systems administration/support and enterprise employment experience.

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We Offer

• Health insurance.
• Outstanding experience in an international environment.
• Excellent working environment including gym and canteen.
• Privilege card.

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About the Company

Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are a global developer and provider of innovative products and services for online casino entertainment. Our business-to-business solutions empower operators around the world to deliver unrivalled online gaming experiences to their players.

Evolution is home to a growing family of award-winning product brands, including:

Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

With over 22,000 employees across 40+ global sites, we operate in diverse fields such as:

• Game Development & Innovation
• Software Engineering
• Live Game Presentation & Hosting
• Studio & Facility Operations
• IT & Support Services

Our dynamic and creative environment drives continuous innovation and offers unique opportunities for both personal and professional growth.

About Evolution Armenia

Evolution Armenia, established in 2020, is one of the newest and fastest-growing studios within the global Evolution network. Located in Yerevan, it plays a vital role in delivering live casino games 24/7 to players around the world.

The studio is known for its high-tech environment and vibrant work culture, with a strong focus on hiring Game Presenters.

With the ambition to become one of the leading employers in Armenia, Evolution Armenia provides flexible, engaging, and rewarding career opportunities for young talent-especially women seeking a dynamic start in the entertainment and tech industry.