About the Position

Are you ready to take the next step in YOUR CAREER?

We are hiring: IT Support Engineer

Responsibilities

Provide first/second line IT support for company internal users and contractors.
Install, configure, and troubleshoot user laptops, workstations, printers, mobile devices, and other office IT equipment.
Configure, administer, and update Windows, MAC, Linux operating systems on user devices.
Manage user device environment using user device management tools.
Create and manage user accounts in Okta, AD, Azure AD, o365, and other systems.
Perform physical network-related tasks (patching, device installation, ports assignment, cabling).
Install and maintain server and network equipment, including cable patching in data centers and server rooms.
Keep inventory of IT purchases and assets, creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
Work closely with the facility and security teams to resolve security issues.
Continuously develop and improve local IT infrastructure.
Provide IT assets management according to internal procedures.
Ensure fulfillment of service availability and security requirements through service/system operations and regular/ad-hoc maintenance.
Resolve incidents timely, escalate to third-party suppliers, and analyze and resolve problems.
Provision system updates and deployments according to internal procedures.
Fulfill user requests according to established SLAs.
Perform other duties as assigned by the manager related to this position or IT infrastructure.
Manage logistics and inventory between locations.

Education: Secondary (higher, special, etc.) education.
Language: Excellent fluent written and spoken English.
Skills:
- Good communication and presentation skills.
- Ability to create structured documentation.
- Teamwork skills, ability to take decisions, solve problems independently and in the team, and work under high-pressure working conditions.
- Fundamental IT skills – hardware, OS, applications, networking, security.
Experience:
- Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
- At least 2 years of experience in supporting user IT devices hardware and software.
- Experience using and managing workstations in a heterogeneous environment, remote management services, file sharing, collaboration, e-mail, and directory services.
- Fundamental knowledge of IT procedures and security principles.
Certifications: Certifications on IT systems administration/support are preferred.

Join Evolution, a leading company in the industry, and contribute to our mission of providing top-notch IT support and infrastructure management.