IT Support Engineer

About the Position

We’re hiring!

At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as IT Support Engineer – Onsite Santa Catarina N.L.

Responsibilities

• Manage end user support operations by coordinating remote desktop assistance that ensures timely resolution of incidents and service requests across global business units
• Drive continuous improvement in IT service management by analyzing operational data and implementing process enhancements that increase stability and reduce service disruptions
• Oversee configuration and usage of the Nexthink platform to monitor device health and end user experience while turning insights into practical actions for support teams
• Administer and optimize Service Now workflows to streamline ticket intake routing approvals and closure while maintaining high data quality and traceability
• Coordinate with sales and marketing stakeholders to understand their technology requirements and ensure that support services align with campaign timelines and field operations
• Collaborate with finance and accounting teams to ensure that end user tools and support processes adhere to compliance policies audit requirements and financial controls
• Monitor key performance indicators for remote desktop support and IT service management and define actions that enhance resolution speed user satisfaction and operational consistency
• Develop and maintain knowledge articles runbooks and standard operating procedures that help support personnel handle recurring scenarios with high accuracy
• Guide the adoption of automation and self-service capabilities within Service Now and associated tools so that end users can resolve common issues quickly and independently
• Coordinate incident problem and change activities with cross-functional technical teams to safeguard business continuity for critical sales marketing finance and accounting applications
• Partner with security and compliance teams to ensure that endpoint configurations remote access tools and support practices align with corporate risk management standards
• Support hybrid work models by ensuring that end users in office and remote have reliable access to applications collaboration tools and data required to perform their roles effectively
• Document operational findings and present improvement opportunities to management so that investment decisions can be made to strengthen service quality and user trust

Requirements

• Require eight to ten years of overall experience in IT service management with a consistent focus on end user services and large-scale enterprise environments
• Require strong hands-on experience with Nexthink including creation of dashboards investigations and remediation campaigns that directly enhance user productivity
• Require proven expertise with Service Now covering incident request problem and change processes as well as catalog and workflow configuration for end user services
• Require solid experience delivering remote desktop support across diverse locations and technologies with clear understanding of operating systems collaboration tools and endpoint security constraints
• Require significant exposure to sales and marketing domain processes such as field enablement digital campaigns and customer engagement platforms to contextualize support priorities
• Require strong experience supporting finance and accounting systems or users ensuring adherence to financial controls reporting timelines and regulatory expectations
• Require excellent communication and stakeholder management skills to engage with both technical and business teams in a clear respectful and outcome-oriented manner
• Prefer familiarity with analytic methods or reporting tools that help interpret Nexthink and Service Now data for performance improvement and strategic planning purposes
• Prefer experience in hybrid work environments managing distributed teams and coordinating with colleagues across time zones without the need for frequent travel
• Prefer awareness of industry standards related to IT service management and end user computing so that practices can be aligned with mature frameworks and continuously refined

We Offer

• Improve your career in one of the largest and fastest-growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies
• We are committed to respecting human rights and building a better future by helping your minds and the environment
• We invest in people and their wellbeing
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

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Benefits that help you thrive and grow

Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries and locations-and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.

When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.

Sujatha Gopalakrishnan

Portfolio Delivery Lead

The entrepreneurial mindset here is infectious. When you take initiative, you get support. What matters the most is showing up and trying.

Senthil Manoj Kumar

Functional Architect

My journey has run parallel to Cognizant’s. When I joined, we were a $1B company with 20,000 people. Today we’re at $20B with 350,000 people. And yet the same sense of belonging has grown stronger.

Vidhya Ganesh

AVP of Delivery Excellence

Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.

Debashish Mishra

SAP MM Developer

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