IT Support Engineer

About the Position

We are looking for an IT Support Engineer to join our team at Evolution, the world’s leading provider of video-streamed Live Casino solutions. In this role, you will provide first and second-line IT support, manage user accounts, and maintain our IT infrastructure.

Responsibilities

• Provide first/second line IT support for company internal users and contractors.
• Install, configure, and troubleshoot user laptops, workstations, printers, mobile devices, and other office IT equipment.
• Configure, administer, and update Windows, MAC, Linux operating systems on user devices.
• Manage user device environment using user device management tools.
• Create and manage user accounts in Okta, AD, Azure AD, o365, and other systems.
• Perform physical network-related tasks (patching, device installation, ports assignment, cabling).
• Install and maintain server and network equipment, including cable patching in data centers and server rooms.
• Keep inventory of IT purchases and assets, creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
• Work closely with the facility and security teams to resolve security issues.
• Continuously develop and improve the local IT infrastructure.
• Provide IT asset management according to internal procedures.
• Ensure service/system operations and regular/ad-hoc maintenance to meet service availability and security requirements.
• Resolve incidents timely, escalate to third-party suppliers, and analyze and resolve problems.
• Provision system updates and deployments according to internal procedures.
• Fulfill user requests according to established SLAs.
• Perform other duties as assigned by the manager related to this position or IT infrastructure.
• Manage logistics, inventory, and equipment between locations.

Requirements

• Secondary (higher, special, etc.) education.
• Excellent fluent written and spoken English.
• Good and clear communication and presentation skills to collaborate with other departments and teams to achieve goals.
• Customer service skills with high emotional intelligence.
• High sense of responsibility.
• Close attention to detail while adhering to department standards.
• Self-driven problem-solving skills to deduce and analyze ambiguous situations to resolve them.
• Ability to create structured documentation.
• Experience with MS Office applications: Use and support.
• Teamwork skills, solve problems independently and in the team.
• Work under high pressure on critical short deadline tasks.
• Ability to take decisions and with a high sense of accountability for your own work.
• Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• At least 3 years of experience in supporting user IT devices hardware and software.
• Experience using and managing workstations in a heterogeneous environment, remote management services, file sharing, collaboration, email, and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred.
• Enterprise employment experience preferred.

We Offer

• Competitive remuneration package
• Comprehensive training
• Professional and personal development
• Health insurance
• Dynamic working environment
• Gym membership
• Outstanding experience in an international environment

About the Company

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Application

Please apply by sending in your CV and motivation letter (in English).