IT Support Technician

About the Position

We are looking for an IT Support Technician to join our team in Moreno, Argentina. This role involves providing first and second-line IT support, managing user accounts, and maintaining our local IT infrastructure.

Responsibilities

• Provide first/second line IT support for company internal users and contractors.
• Install, configure, and troubleshoot user laptops, workstations, printers, mobile devices, and other office IT equipment.
• Configure, administer, and update Windows, MacOS, Linux operating systems on user devices.
• Manage user device environment using user device management tools.
• Create and manage user accounts in Okta, AD, Azure AD, o365, and other systems.
• Perform physical network-related tasks (patching, device installation, ports assignment, cabling).
• Install and maintain server and network equipment, including cable patching in data centers and server rooms.
• Keep inventory of IT purchases and assets, creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
• Work closely with the facility and security teams to resolve security issues.
• Continuously develop and improve the local IT infrastructure.
• Provide IT asset management according to internal procedures.
• Ensure service/system operations and regular/ad-hoc maintenance to fulfill service availability and security requirements.
• Resolve incidents timely, escalate to third-party suppliers, and analyze and resolve problems.
• Provision system updates and deployments according to internal procedures.
• Fulfill user requests according to established SLAs.
• Perform other duties as assigned by the manager related to this position or IT infrastructure.
• Manage logistics, inventory, and equipment between locations.

Requirements

• Secondary (higher, special, etc.) education.
• At least 2 years of experience in supporting user IT devices hardware and software.
• Excellent fluent written and spoken Spanish and English.
• Good communication and presentation skills.
• Ability to create structured documentation.
• Teamwork skills, ability to take decisions, solve problems independently and in the team, and work under high-pressure working conditions.
• Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• Experience using and managing workstations in a heterogeneous environment, remote management services, file sharing, collaboration, email, and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred.
• Enterprise employment experience preferred.

We Offer

• Competitive Compensation
• Career Growth Opportunities
• Additional Health Care Benefits
• Dynamic Work Environment and Comprehensive Training

About the Company

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). Evolution Latvia was established in 2006. From its state-of-the-art office in Riga, 3000+ EVOlutioneers work to develop and maintain online gaming products and provide video studio services. More information on evolution.com.

If you are interested, please submit your CV in English.

Position open for Moreno, Argentina

For more information, please visit our careers page: https://careers.evolution.com/