IT Support Technician (m/w/d)

About the Position

IT Support Technician (m/w/d)

We are seeking an IT Support Technician to join our dynamic IT team in Munich, providing essential support and solutions for our medical technology systems.

Responsibilities

• Coordination and close collaboration between First- and Second-Level Support
• Analysis, recording, prioritization, and resolution of hardware and software issues (Windows, macOS)
• Recording, qualification, and processing of IT requests as well as advising users and developing suitable solution approaches
• Installation, configuration, and commissioning of workplace systems and standard software
• Management of user accounts and permissions
• Documentation of incidents, problems, and service requests in the ticket system (e.g., Jira Service Management)
• Establishment and maintenance of a knowledge database for sustainable problem resolution
• Support of VIP users within the framework of high-quality IT support
• Active participation in the continuous optimization of IT processes and structures

Requirements

• Completed training in the IT sector, e.g., as a specialist for system integration, or a comparable qualification
• Professional experience in IT support (First- and/or Second-Level) or in a comparable position
• Very good knowledge of Microsoft environments (Windows 11, Microsoft 365) and the use of Apple technologies (macOS, iOS)
• Sound knowledge in the area of standard hardware (desktops, notebooks, peripheral devices such as printers)
• Ideally, basic knowledge of Active Directory, network technologies (LAN/WAN), and telecommunications
• Experience in the use of ticket systems, preferably Jira Service Management
• Strong service and customer orientation as well as a high degree of sense of responsibility and flexibility
• Very good German and English language skills in speech and writing

Personal Competencies

• Independent and structured way of working within a team
• High problem-solving competence and ability to develop pragmatic solution approaches
• Motivation for continuous development and the willingness to actively contribute own ideas and shape the working environment

We Offer

• A mutually supportive and international team
• Meaningful tasks with a sustainable impact on medical technology
• 30 vacation days, plus December 24 and December 31
• Flexible working hours and a hybrid working model within Germany
• Underground parking spaces and a secure bicycle storage area
• Bicycle leasing via cooperation partner "BikeLeasing"
• Award-winning, subsidized company restaurant and several cafes
• Varied sports program in our state-of-the-art 360 sqm fitness studio
• Regular after-work, team, and company events
• Comprehensive training and further education opportunities

About the Company

Brainlab was founded more than 35 years ago in Munich and digitizes medical processes from diagnosis to therapy to provide doctors and patients with better treatment options. The innovative ecosystem of Brainlab forms the basis for modern medicine in 4000 hospitals in 120 countries.

The key to success is our creative and talented team, consisting of approximately 2000 dedicated and motivated employees at 25 locations worldwide. To achieve our goals, we are looking for dedicated colleagues who stand behind our core values "Curious, Authentic, and Useful".

Interested? Then we look forward to your online application with the indication of your earliest possible start date and your salary expectation!

Contact person: Ayline Föll

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