IT Support Technician

About the Position

IT Support Technician

Miniclip is looking for an IT Support Technician to join our Lisbon (PT) office. This is an exciting opportunity to work with one of the best game companies in the world! With over 250 million game players each month, Miniclip reaches users across online, mobile, and social platforms. The position combines hands-on end-user support with ownership of hardware and software procurement processes, asset governance, and cross-functional administrative coordination. This is an excellent opportunity for an IT professional who enjoys operational support, structured processes, vendor management, and cost optimisation within a dynamic international environment.

Responsibilities

Your primary responsibilities will include:

IT Support Operations

• Provide first and second-level support for end-user devices, applications, and workplace tools.
• Configure and deploy standardised laptops and workstations (MacOS and Windows).
• Diagnose and resolve user-side technical issues within the defined IT Support scope.
• Escalate infrastructure, cloud, or security-related issues to the appropriate specialised IT teams.
• Ensure all incidents and requests are properly logged and tracked in Miniclip’s internal ticketing system.
• Maintain up-to-date technical documentation and knowledge base articles.

IT Asset & Procurement Management

• Own the full lifecycle of IT assets (hardware and software), from request validation to disposal.
• Manage hardware procurement processes, including vendor research, price comparison, and cost optimisation.
• Define and maintain hardware standards for different departments.
• Manage software license requests, assignments, renewals, and optimisation.
• Maintain accurate and auditable inventory of hardware and software assets.
• Act as the primary liaison with IT resellers and technology vendors.

IT Administrative & Cross-Functional Coordination

• Collaborate with HR on equipment planning for onboarding.
• Support Finance and Legal teams with licensing documentation and contract-related information.
• Maintain structured reporting related to IT equipment and license allocation.

Requirements

• Strong end-user support experience (minimum 3 years).
• Experience managing hardware and/or software procurement processes.
• Knowledge of IT asset lifecycle management.
• Vendor management and cost optimisation experience.
• Good organisational and documentation skills.
• Ability to balance operational support and administrative responsibilities.
• Basic understanding of networking principles.
• Fluent written and spoken English.
• Strong communication and cross-functional collaboration skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support roles.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

We Offer

• Opportunity to work with a global leader in games.
• Dynamic and innovative work environment.
• Competitive salary and benefits package.

About the Company

Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 60 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.

Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.

To date, Miniclip’s studios and companies have generated more than 12 billion downloads, including the following games: 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager™, Football Rivals, Pure Sniper, Puzzle Page™, Head Ball 2, Motorsport Manager, Darts of Fury, Mini Football, Triple Match 3D™, Agar.io, PowerWash Simulator, Sudoku.com™, and We Are Warriors™.

For more information, visit Miniclip

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