Job Description, Responsibilities & Requirements
About the Position
At CommerceCore, we move fast. We launch new products, update stores, and roll out campaigns across multiple markets - and the Content Admin Team is the one that keeps everything running smoothly. They’re the people making sure product pages are correct, updates go live on time, and our brands stay consistent everywhere.
We are looking for an IT Team Lead (website content and operations) to join our dynamic team. If you have a proven track record in leading IT operational or support teams, ideally in content operations or e-commerce, and you're passionate about automation, AI tools, and continuous process improvement, we want to hear from you.
Responsibilities
- Lead and develop the Content Admin Team - starting with 3 and growing to 10+ specialists.
- Ensure the team delivers fast, high-quality execution of all content changes across products, stores, and platforms.
- Act as the primary escalation point for complex technical or operational issues, ensuring they’re resolved quickly and effectively.
- Oversee workload distribution, set clear priorities, and track progress against defined KPIs and SLAs.
- Build efficient processes and ensure compliance with company standards, data accuracy, and content integrity.
- Analyze performance data, identify bottlenecks, and recommend process and automation improvements (including AI-driven solutions).
- Collaborate closely with Marketing (Product, Design, etc.) and IT teams to enable smooth operations and resolve systemic issues.
- Hire, mentor, and coach team members - turning strong executors into future specialists across the organization.
- Contribute to the overall business and IT enablement agenda, helping to scale systems that support fast global growth.
Requirements
- Proven experience leading IT operational or support teams, ideally in content operations, or e-commerce.
- Strong organizational and analytical skills to manage workflows, priorities, and data-driven improvement.
- Curiosity for automation, AI tools, and continuous process improvement.
- Excellent communication in English.
- A hands-on, proactive attitude - you don’t just manage work, you make things better.
We Offer
- Salary range starting from 3300 EUR (Gross) according to qualifications.
- Workplace Flexibility: flexibility in the workplace, including a hybrid working model.
- Encouraging learning environment: opportunities for professional development, including a budget for books and online courses and time for learning.
- Collaborative, dynamic & experienced team: a culture where diverse perspectives are valued and encouraged.
- Regular team building: activities to strengthen bonds with your colleagues through regular team events and outings.
- Referral bonuses: there is an opportunity to receive a reward for recommending someone to the team.
- Modern offices: offices in Vilnius and Kaunas city centers (shower, kitchen, Foosball & other benefits for a comfortable working environment).
- Office Perks: weekly snack refills, bun Wednesdays to brighten your midweek, and company lunch on the last Friday of each month.
- Celebrations & Events: company-wide events and celebrations, such as results overviews, Christmas parties, and summer events.
- Personal Celebrations: recognition of personal milestones and celebrations, such as birthdays and anniversaries.