Junior Application Support Agent - Trainer

About the Position

Junior Application Support Agent - Trainer

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalization, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organizations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: Netcompany Cases

Responsibilities

As an Application Support Agent - Trainer, you will:

• Prepare and deliver training courses on information systems to different stakeholders
• Receive and log requests/incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions
• Ensure and perform all communication with the end-users
• Participate in meetings with the development team
• Provide services to all stakeholders according to ITIL best practices and handle and document all requests
• Improve documentation and create FAQs based on received calls
• Write user manuals for information systems as well as web documentation

Requirements

What would make you a fit for the role:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a minimum of 1 year of professional experience in user support
• Excellent command of English, both written and spoken
• Proven knowledge in end user assistance and support of information systems
• Strong analytical skills and ability to understand processes quickly
• Ability to be solution-oriented as well as proactive and reactive to any problem
• High communication skills and ensuring of customer satisfaction
• Ability to work in an international/multicultural environment
• Strong team player with excellent relationship skills

What could be an asset:

• Knowledge of any other language
• ITIL Foundation Certification

We Offer

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

About the Company

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: CV Submission Privacy Notice

Workplace

Brussels, Belgium

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.