Junior Credit Management Analyst w/ French

About the Position

Junior Credit Management Analyst w/ French

Location: Barcelona, Spain

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About the Role

SumUp's Credit Management team is essential for maintaining the health of our subscription and hardware financing business across five European markets: France, Italy, Spain, DACH, and the UK. In France, the growth in subscription sales and the launch of "Installment from the Shop" has significantly increased the number of open payments that require active follow-up. As a Junior Credit Management Analyst with French, you will be the dedicated point of contact for the French market, working closely with Sales, Customer Success, and Customer Care teams to resolve overdue payments and keep customer accounts on track.

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Responsibilities

• Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements
• Respond to billing, payment, and subscription queries raised by the Customer Success and Customer Care teams
• Manage cases in the Finance Salesforce queue in line with agreed service levels
• Process cancellation requests and other administrative account changes accurately and on time
• Collaborate with external debt collection agencies on more complex cases
• Read and interpret financial information across SumUp's platforms, primarily Salesforce

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Requirements

• Fluency in French at native or near-native level, alongside a good working level of English
• Experience in a customer-facing role that involved negotiation, sales conversations, or payment collection
• Comfort working with Excel and financial or administrative data
• Strong written and verbal communication skills, with a natural, sales-oriented approach
• Genuine energy and willingness to learn, with an interest in building a career in finance or credit operations

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Nice to Have

• Experience with Salesforce or Tableau
• Additional fluency in Spanish or Italian

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We Offer

• 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• 🏖 Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days
• 🥗 Subsidised restaurant tickets (Edenred) and office breakfast on Mondays
• 🌴 Break4me: 1 month sabbatical after 3 years of service
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

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About the Company

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

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Job Application Tip

We recognize that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.