Junior Customer Service Associate - Data Analysis

About the Position

Junior Customer Service Associate - Data Analysis is responsible for the timely and accurate delivery of GfK reports to external clients. The role ensures that client data is distributed according to contractual agreements and quality standards, while also supporting internal teams and systems involved in the reporting process.

Responsibilities

• Client Data Delivery

  • Distribute reports to external clients using GfK’s specialized applications.
  • Manage client access and settings for GfK reporting portals.
  • Ensure timely delivery of data in line with contractual deadlines.

• Quality Assurance

  • Perform quality control checks on all report deliveries.
  • Verify report content and confirm data publication.
  • Maintain monthly performance reports on delivery efficiency.

• Data Processing & System Management

  • Configure, modify, and troubleshoot the online delivery system.
  • Create, update, and maintain all elements of the reporting process to minimize rework.
  • Work effectively with internal platforms and applications.

• Collaboration & Communication

  • Act as a contact point for local country teams and internal departments.
  • Provide timely solutions to delivery-related issues via internal communication systems.
  • Participate in regular feedback sessions and performance reviews.

• Compliance & Confidentiality

  • Promote and adhere to global processes and best practices.
  • Maintain strict confidentiality of client and internal data.
  • Ensure compliance with internal standards and productivity targets.

• General & Administrative Duties

  • Participate in company-organized training sessions.
  • Log daily activities in the time tracking system.
  • Report system issues that may impact workflow.
  • Support team, department, and organizational tasks as needed.

Requirements

• Education

  • University degree preferred in Mathematics, Information Technology, Data Management, or a related field.

• Technical Skills

  • Proficiency in MS Office (Excel, Word).
  • Strong written and spoken English.

• Business Knowledge

  • Understanding of market and product specifics is an advantage.
  • Familiarity with data processing methods, procedures, and tools.

• Key Competencies

  • Analytical & Technical
    • Attention to detail and high-quality standards.
    • Ability to understand and analyze data.
    • Logical thinking and problem-solving skills.
  • Communication & Collaboration
    • Strong interpersonal and communication skills.
    • Ability to build productive working relationships.
    • Active listening and client orientation.
  • Integrity & Accountability
    • Maintains confidentiality and acts with integrity.
    • Takes personal responsibility and acknowledges mistakes.
  • Productivity & Initiative
    • Results-driven with persistence and follow-through.
    • Works effectively under deadlines and tracks progress.

We Offer

• Food vouchers of 62 EUR monthly.
• Additional Medical Insurance, including Prophylactics, Outpatient care, Inpatient care, expenses for medications and medical products.
• Life Insurance.
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from the previous year.
• Free access to LinkedIn Learning platform.

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the NIQ Diversity and Inclusion page.

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