Junior Customer Success Manager (m/f/d)

About the Position

Join anny as a Junior Customer Success Manager to support small and medium-sized businesses (SMBs) in onboarding and using our AI-first software for seamless booking management.

About anny

anny is the AI-first software that helps small and medium-sized businesses manage everything they make bookable: appointments, courses, rooms, workstations, equipment, sports facilities, or workshop spaces. Over 1,500 companies already work with anny, from coworking spaces and sports centers to diving schools, therapy rooms, medical practices, and municipalities.

Our vision: companies should be able to run their business as easily as if they had an entire team backing them up. That's why we built anny from the ground up as AI-first. With anny Assistant, our customers accept bookings over the phone, in website chat, or via WhatsApp. The AI checks availability and prices in real-time, answers questions, and completes bookings directly within the conversation-24/7 and in multiple languages. Internally, everything can be managed via chat too: creating, changing, and managing bookings right down to the last detail. This transforms anny from a simple booking tool into a digital team member that handles the daily grind so companies can focus entirely on their customers.

Your Role

You'll ensure our customers succeed with anny, right from their initial onboarding to their daily operations. You will help them set up anny and anny AI perfectly, making sure no request or booking ever falls through the cracks. Your main focus will be on small and medium-sized businesses (SMBs) in Germany and increasingly on an international scale. Plus, you'll get to work with a cutting-edge, AI-first support setup!

Responsibilities

• Guide new customers through onboarding and set them up for success with anny
• Answer support tickets quickly and with a focus on solutions
• Use our product-led growth approach and help users discover anny on their own
• Use AI tools to make support and onboarding better and more scalable
• Collect customer feedback, share it with the product team, and help shape anny directly

Requirements

• Enjoy helping people and solving problems
• Technical understanding and curiosity to learn a software product in depth
• Clear, friendly written and verbal communication
• Keen to work with AI a lot
• Structured way of working
• Fluent German, very good English
• Initiative: you like working independently and get things done without waiting to be told
• Adaptability: you keep the big picture in a fast-moving startup and reprioritize with ease
• Openness to feedback and a drive to keep learning

We Offer

• Real impact: flat hierarchies, quick decisions, and real responsibility from day one
• AI every day: access to modern AI tools and a team that tries new ways of working
• Growth: varied projects, real responsibility, and a team that supports your development
• Office in central Cologne: easy to reach, with parking and a public transit subsidy. Plus a MacBook, two monitors, and a standing desk
• Hybrid with a real team: we like working together at the office. How often you’re on site is something we agree on with you, also depending on your commute
• Health and food: Urban Sports Club, meal allowance, and free drinks
• Team spirit: regular team events and a yearly offsite in Europe

Apply

Send us your résumé and tell us briefly why you’re a fit for anny. We read every application personally and will get back to you.

Fill out the form and upload your résumé

Meet the team

Decision and your start at anny

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