Junior Onsite IT Support Engineer

About the Position

Job-Id: 19366

Hemmersbach is seeking a Junior Onsite IT Support Engineer to join our team in Amsterdam, Netherlands. In this role, you will provide 2nd-line IT support for users facing hardware and software issues.

Responsibilities

As an Onsite IT Support Engineer, you will:

• Diagnose, troubleshoot, and resolve hardware, software, and operating system issues.
• Work independently or as part of a team.
• Install, upgrade, support, and resolve issues with end-user workspace hardware such as desktops, laptops, printers, mobile devices, and video and conferencing equipment.
• Analyze errors, maintain hardware, install/remove workstations, install and configure new software (IMACD), and manage user accounts via Active Directory.
• Deploy software and operating systems using SCCM or other deployment technologies.
• Document your approach and problem solutions in a ticket system.
• Manage assets.

Requirements

• Familiarity with Windows OS and Mac OS.
• Experience with onsite support and ticket system.
• Fluent in English (Dutch is a plus).
• Knowledge of Managed Print Service (MPS), mobile phone configuration (Apple and Android) (MS Intune), and MS Office 365.
• Customer-oriented approach.
• Deployable under a zero-hour contract.

Nice to Have

• Experience with MS Intune.
• Knowledge of SCCM.
• Familiarity with Active Directory.
• Asset management skills.

We Offer

• Onboarding program.
• Buddy program.
• International job opportunities.
• Staff discounts.
• Phone allowance/Company Phone.
• Transport/Commuting Allowance.
• Internal career development program.

About the Company

Hemmersbach delivers IT services exclusively for leading companies in the IT industry, including IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. With over 5,000 colleagues across 190+ countries, our mission is to enthuse our customers. Our can-do attitude and spirit of mutual support have earned us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we donate at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Apply now for this exciting opportunity in Amsterdam, Netherlands.