Junior Support Engineer

About the Position

We are looking for a Junior Support Engineer to provide hands-on technical support for a SaaS platform and work closely with clients and internal technical teams.

Responsibilities

• Provide technical support and troubleshoot complex client issues.
• Troubleshoot integrations, APIs, data feeds, and client-side applications.
• Work with HTML, CSS, and JavaScript.
• Analyze data to identify and resolve technical issues.
• Collaborate with Engineering, Product, Customer Success, and other teams.
• Perform testing and quality assurance for client solutions.
• Maintain and update technical documentation.

Requirements

• 2+ years of experience in Technical Support, Application Support, or Support Engineering.
• Strong practical knowledge of HTML, CSS, and JavaScript - mandatory.
• Knowledge of SQL, XML, and APIs is a plus.
• Strong problem-solving and analytical skills.
• Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• Good English communication skills.
• We are looking for a technical support professional, rather than someone with a purely Customer Service or Tier 1 Support background.
• No voice/phone support is required.
• English - B2+

Working Hours

• The role follows US Central Time.
• Two schedule options are available:
  • **8:00 AM–4:00 PM CST (**16:00–00:00 Kyiv time)
  • **9:00 AM–5:00 PM CST **(17:00–01:00 Kyiv time)
• The exact working hours will be agreed upon with the candidate.

About the Company

Helpware is a leading company in providing technical support for SaaS platforms. We are committed to delivering high-quality support and ensuring our clients' success.

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