Key Account Manager
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Nice to have's
Job description
About the Position
Are you ready to take the next step in YOUR CAREER?
We are hiring a Key Account Manager to optimize business relationships and partnerships in San José, Costa Rica.
Responsibilities
- Acquire, maintain, and optimize business relationships and partnerships to achieve business KPI’s.
- Build relationships, increase loyalty, and provide customers with the most relevant, personalized, and rewarding experience in a sustainable way.
- Liaise with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives.
- Keep close track on the performance of promotional campaigns to identify problems or issues that may arise.
- Work closely with internal stakeholders to optimize strategy and ensure KPI targets are met.
- Represent the entire range of the Company’s products.
- Distribute and present information to customers about upcoming game releases and opportunities.
- Establish and maintain effective key account relationships.
- Act as an intermediary between internal departments and customers.
- Act as an escalation point for customers for any issues, and ensure resolution action.
- Provide root-cause analysis, driving continuous improvement, and execution of solutions.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Ensure the timely and successful delivery of Company solutions according to customers’ needs and objectives.
The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time. The scope of the job may also be subject to change as required by business demand.
Requirements
- Minimum 2 years of experience in iGaming is preferred (Account Management or similar client-facing role).
- Sound commercial awareness and knowledge of business development.
- Experienced at effective client management.
- Proven team management capabilities.
- Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights, identify growth opportunities, and support commercial decision-making.
- Educational background in a related field would be preferred.
- Strong verbal and written English Proficiency.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, and Word).
- Working experience with Jira (Preferred).
- Proficiency in Tableau and Power BI for reporting and data visualization (Preferred).
- Professional presence, willing to travel and work outside of normal office hours.
- Any other ad hoc duties related to the role.
We Offer
- Competitive Compensation
- Career Growth Opportunities
- Additional Health Care benefits
- Dynamic Work environment and Comprehensive Training
About the Company
If you are interested, please submit your CV in English.
Position open for San José, Costa Rica.
For more information please visit our careers page: https://careers.evolution.com/
Apply Now
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