Key Account Manager (E-commerce Enablement Business)

About the Position

We are looking for a strategic Key Account Manager to join our e-commerce enablement team. In this role, you will manage and grow key client relationships, drive business growth, and deliver exceptional service and solutions in the e-commerce distribution and enablement space. Your goal will be to maximize client satisfaction, loyalty, and revenue. You will also play a critical role in helping brands achieve their revenue targets, and act as a consultant for their e-commerce strategies.

Responsibilities

• Build and maintain strong relationships with key clients, especially in FMCG, Home & Living, and Electronics, serving as their primary point of contact, addressing their needs, and providing solutions.
• Understand clients’ business goals and challenges to offer tailored advice and solutions as well as set and achieve their revenue targets through effective e-commerce strategies.
• Liaise with partner marketplaces such as Tokopedia, Shopee, TikTok, Lazada, and others.
• Develop and implement strategic account plans to achieve the company’s revenue and profitability targets.
• Offer guidance on user experience (UX) on client’s e-commerce platforms to be more attractive such as content, layout, product images, and descriptions.
• Lead and mentor the team, providing guidance, support, and motivation to drive performance and foster professional growth.
• Collaborate with cross-functional teams to ensure seamless delivery of products/services and exceptional client experience.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.

Requirements

• Proven experience as a Key Account Manager or similar role in the e-commerce distribution and enablement.
• Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets in the commercial side of E-Commerce Distribution and Enablement.
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
• Solid knowledge of industry trends, market dynamics, and a keen understanding of the competitive landscape.
• Exceptional interpersonal and communication skills with strong capability to build long-term relationships with significant business clients.

Nice to Have

• Experience in FMCG, Home & Living, and Electronics sectors.
• Knowledge in market analysis and UX design.

We Offer

• Advanced AI Tools For All Positions!!
• Competitive Salary
• Performance Review (2 times per year)
• Performance Bonus
• Annual Paid Leave
• Health Insurance
• Social Security
• Work in a professional and dynamic environment
• Good chance to explore new trends in a digital market and global e-commerce

About the Company

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Contact Us

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