L1-L2 Service Desk Engineer

About the Position

Growe welcomes those who are excited to:

• Provide L1–L2 technical support for end users in a corporate environment;
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
• Install, configure, and support Windows and MacOS operating systems;
• Troubleshoot and resolve hardware, software, networking, and system-related issues;
• Perform regular system maintenance, updates, patching, and preventive support activities;
• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
• Support endpoint security processes, including antivirus, encryption, and patch management;
• Assist with procurement, setup, and replacement of IT equipment;
• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
• Escalate complex issues to senior support teams when necessary;
• Collaborate with internal IT teams to ensure smooth and stable IT operations.

Responsibilities

• Provide L1–L2 technical support for end users in a corporate environment.
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices.
• Install, configure, and support Windows and MacOS operating systems.
• Troubleshoot and resolve hardware, software, networking, and system-related issues.
• Perform regular system maintenance, updates, patching, and preventive support activities.
• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements.
• Support endpoint security processes, including antivirus, encryption, and patch management.
• Assist with procurement, setup, and replacement of IT equipment.
• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN.
• Escalate complex issues to senior support teams when necessary.
• Collaborate with internal IT teams to ensure smooth and stable IT operations.

Requirements

• 1–3 years of experience in IT Support / Service Desk / Desktop Support roles.
• Experience combining both L1 and L2 support responsibilities.
• Proven experience supporting end-user devices in enterprise environments.
• Strong knowledge of Windows 10/11 administration.
• Strong experience with MacOS support (Linux knowledge is considered a plus).
• Understanding of endpoint security principles, including patch management, antivirus, and encryption.
• Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN.
• Experience working with ticketing or task management systems.
• Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

Nice to Have

• Linux knowledge
• Advanced experience with ticketing or task management systems

We Offer

• Opportunity to work remotely
• Collaborative and supportive team environment
• Professional growth and development opportunities

About the Company

Growe is a company that values teamwork, results-driven processes, and adaptability. We believe in growing together, driving results over processes, and being ready for change.