L2 Application Support Engineer (Java/JS, SQL, Linux)
Primary stack
Nice to have's
Job description
About the Position
L2 Application Support Engineer (Java/JS, SQL, Linux)
Pronet Gaming is seeking a dedicated L2 Application Support Engineer with expertise in Java/JS, SQL, and Linux to join our Information Technology team in Manila, Philippines.
About Pronet Gaming
At Pronet Gaming, we are committed to providing omni-channel turnkey solutions for gaming operators. Our team, handpicked for their extensive industry experience and local-market knowledge, is dedicated to delivering first-class service and guidance to our clients. Since 1996, our approach has centered around collaboration, helping our clients achieve their strategic goals across global markets.
Responsibilities
- Incident Management: Guide through impacting service incidents, own the investigation, diagnosis, identify root cause, and take actions to permanently fix the problems.
- Capacity Management: Manage the capacity of core and broadband networks to maintain high customer performance.
- Support Requests: Analyze L2 support requests from business units, resolve issues, and escalate them to relevant teams when necessary.
- Platform Monitoring: Proactively monitor the platform, interpret information, and take action to ensure 24/7 operation.
- Monitoring Tools: Utilize tools such as Dynatrace for monitoring service components.
- Maintenance Announcements: Monitor maintenance announcements from platform providers and inform related teams.
- Shift Work: Work in shifts to ensure the platform is up and running 24/7.
- Troubleshooting: Troubleshoot and provide permanent or workaround solutions to customer complaints in a timely manner.
- Issue Escalation: Identify, prioritize, and escalate issues to appropriate teams.
- Jira Tickets: Create defects/bugs in L3 by creating Jira tickets and regularly monitor their status.
Requirements
Must Have
- Programming Languages: Knowledge/experience with Javascript or Java programming language.
- Databases: Practical experience with databases, database queries: SQL, Oracle PLSQL, Oracle DB, Postgres.
- Network Issues: Practical experience dealing with network issues.
- Operating System: Practical experience with Linux.
- Additional Skills:
- Knowledge on Software Development Life Cycle (SDLC)
- Knowledge on working with Ticketing environments (Jira, service desk)
- Knowledge on working with application monitoring tools (Dynatrace, AppDynamics)
- Strong problem-solving skills with good communication
- Ability to work under pressure with a high sense of urgency
- Ability to work in flexible hours
- Good level of English
Advantages
- Experience with Event Driven Architecture, RabbitMQ, Dynatrace
- Knowledge on writing scripts for automation purposes
- Knowledge on Linux operating system
- Well-rounded experience with multiple operating systems, Web technologies, and test environments
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative environment
- Professional development opportunities
About the Company
Pronet Gaming is a leading provider of platform solutions for gaming operators. Our commitment to collaboration, technology-led approach, and client-centric philosophy ensures that we deliver optimal iGaming solutions to our clients.
Apply Now to join our team and contribute to our mission of delivering first-class service and guidance to our clients.
© IGamingCentre. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Igaming Centre Is Your Partner And Guide In The World Of IGaming.We inform about the news in the industry and can help you find the right partners and the right solutions for your business. With the goal to help industry players we offer bespoke solutions and consultancy.