L2 Onsite IT Technician- Chiyoda-ku, JP

About the Position

L2 Onsite IT Technician- Chiyoda-ku, JP

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• Location: Chiyoda-ku, JP, Japan
• Employment Type: Full-time

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Responsibilities

• Support PCs, laptops, mobile devices, peripherals, and workplace equipment
• Assist with video conferencing systems, monitors, printers, phones, and projectors
• Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
• Troubleshoot basic hardware, software, and connectivity issues
• Assist with datacenter-related tasks and backup activities
• Asset management
• Handle tickets and requests in ITSM systems

Requirements

• 2–5 years of experience in IT support or a similar role
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Familiarity with Active Directory, Azure AD, Exchange Online, and identity management
• Familiarity with ticketing system
• Good English
• Communicative and supportive attitude

We Offer

• Onboarding program
• Buddy program
• International job opportunities
• Internal career development program

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.