L2 Onsite IT Technician

About the Position

L2 Onsite IT Technician

Job-Id: 19243

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• Hong Kong – Hong Kong
• IT
• Full-time

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Responsibilities

• Support PCs, laptops, mobile devices, peripherals, and workplace equipment
• Assist with video conferencing systems, monitors, printers, phones, and projectors
• Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
• Troubleshoot basic hardware, software, and connectivity issues
• Provide customer-focused support to end users
• Support walk-up IT desks or kiosks
• Update asset and CMDB records
• Handle tickets and requests in ITSM systems
• Support inventory management and spare parts handling
• Device decommissioning and disk wipe tasks
• Support IT projects
• Follow technical documentation and procedures
• Share feedback to improve processes
• Work closely with other teams

Requirements

• 2–5 years of experience in IT support or a similar role
• Basic to intermediate technical troubleshooting skills
• Willingness to learn and develop new skills
• Good communication skills in the local language and basic working English
• Customer-oriented, reliable, and organized
• Familiarity with ticketing system
• driver's license
• CompTIA A+ or similar certification is a plus, but not mandatory

We Offer

• Onboarding program
• Buddy program
• Flat hierarchies
• Internal career development program

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.