L2 Onsite IT Technician - Shanghai

About the Position

L2 Onsite IT Technician - Shanghai

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• China – Kerry Centre, Shanghai
• IT
• Full-time

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Responsibilities

• Support PCs, laptops, mobile devices, peripherals, and workplace equipment
• Assist with video conferencing systems, monitors, printers, phones, and projectors
• Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
• Troubleshoot basic hardware, software, and connectivity issues
• Support walk-up IT desks or kiosks, when required
• Asset management
• Handle tickets and requests in ITSM systems

Requirements

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products

We Offer

• Onboarding program
• Buddy program
• International job opportunities
• Internal career development program

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.