L3 Support Engineer (Java)

About the Position

L3 Support Engineer (Java)

Romania

The L3 Support Engineer (Java) plays a critical role at the intersection of advanced production support and hands-on engineering. This position goes beyond traditional support, focusing on resolving complex incidents, performing root cause analysis, and implementing long-term fixes, while also contributing small enhancements and improvements to existing Java-based systems. The role supports high-availability applications and collaborates closely with Engineering, DevOps, and Product teams to ensure system stability, performance, and continuous improvement.

Responsibilities

• Provide L3 production support for Java-based applications
• Handle P1 and P2 incidents, including on-call rotation
• Investigate complex issues, perform root cause analysis, and implement long-term fixes
• Develop small enhancements, bug fixes, and improvements in existing codebases
• Work closely with DevOps, Product, and other Engineering teams
• Maintain and improve technical documentation, runbooks, and support procedures
• Contribute to monitoring, dashboards, and alerting from an application perspective
• Analyze incident and ticket trends to proactively improve system stability

Requirements

• Strong hands-on experience with Java
• Previous experience in L3 support or advanced production support
• Experience working with ticketing systems and structured incident management
• Comfortable working with tight SLAs and high-pressure situations
• Good understanding of backend systems, APIs, and distributed architectures
• Willingness to participate in on-call rotation

Nice to Have

• Exposure to DevOps or Cloud (AWS) environments
• Interest in learning DevOps practices and tooling
• Experience with monitoring, observability, or log analysis tools

We Offer

• Access to therapy
• Bookster subscription
• Flexible hours
• Friendly office space
• Fun activities
• Gym subscription
• Learning platforms
• Medicover / Sanopass subscription
• Wellbeing days off
• Work from anywhere

About the Company

mindit.io is an AI-driven custom software services company with +280 IT specialists with proven expertise in software & product engineering, artificial intelligence, business intelligence, data analytics & integration services. With offices in Switzerland, Germany and 4 delivery centers in Romania, we cover the entire development cycle from business research, consulting, and architecture to post-implementation testing and maintenance.

Partner of Choice

We put our customers at the center of everything we do, building authentic, trust-based relationships at every level. By deeply understanding their business goals and acting in their best interest, we create long-term partnerships that last. Combining industry know-how with cutting-edge technology, we become the partner our customers rely on when it matters most.

Professional

We always deliver! with discipline and excellence – on time, on budget, on quality. Powered by highly skilled teams, strong engineering practices, and efficient processes, we turn complex challenges into reliable, high-impact outcomes.

Authentic

We take ownership of our work and our growth. Guided by a continuous learning mindset, we strive to become the best version of ourselves – acting with ambition, curiosity, and an extra-mile attitude in everything we do.

Team

We believe our strength lies in moving forward together. Trust, collaboration, and shared accountability enable us to achieve more than we ever could alone. By supporting one another and valuing every contribution, we create an environment where people grow, excel, and deliver real impact. We grow together, we learn together, we build together.

Apply Now

We'd love to hear from you!