About the Position

L3 Support- SF Marketing Cloud

Location: Bengaluru, India

Why Valtech?

We are the experience innovation company - a trusted partner to the world’s most recognized brands. To our people, we offer growth opportunities, a values-driven culture, international careers, and the chance to shape the future of experience.

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking, or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

The work we do and the innovation we drive
Our values of share, care, and dare
A workplace culture that fosters creativity, diversity, and autonomy
Our borderless, global framework, which enables seamless collaboration

The Role

As an SFMC - Commerce L3 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset, and a drive to make a lasting impact.

You will thrive in this role if you are:

A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity, and data
Experienced in Agile methodologies and consulting (a plus)

Responsibilities

Resolve escalated, complex commerce incidents impacting checkout, catalog, pricing/promotions, search, and order management across both SFRA and PWA storefronts
Perform deep diagnosis using Business Manager, application/controller logs, and API logs, together with integration monitoring across payment providers, PIM/DAM, ERP/OMS, and the middleware layer
Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) development teams to translate root cause findings into clear, prioritized fix requirements
Lead impact analysis for evolutions and change requests, including performance, security, and cross-market considerations (multi-locale, cross-border commerce)
Validate delivered fixes and enhancements, including coordination of regression testing and release readiness checks
Oversee critical batch and integration jobs (catalog, inventory, order, and price feeds) and lead recovery efforts in case of failures
Support release management and sandbox/staging refresh cycles for the Commerce Cloud instances
Maintain functional/technical documentation and contribute to the knowledge base
Provide functional leadership during peak trading events (product launches, promotional campaigns, seasonal sales periods)
Ensure adherence to security and compliance requirements (payment-related flows, data privacy) in all support activities

Requirements

Must Have:
- Strong functional/technical expertise in Salesforce B2C Commerce Cloud, including SFRA architecture and headless/composable storefront concepts and APIs
- Ability to read and interpret server-side JavaScript/Node.js code and application logs to diagnose issues (this role does not require producing custom code)
- Experience with eCommerce integration patterns: payment gateways, tax/fraud services, PIM/DAM, OMS/ERP, via a middleware layer
- Strong incident and problem management background in an SLA-driven environment
- Experience conducting impact analysis and writing functional/technical specifications for development teams
- Understanding of multi-market and cross-border commerce operations
- Excellent communication and documentation skills
Nice to Have:
- Salesforce B2C Commerce Cloud Developer or Architect certification
- Experience with headless commerce / composable storefront implementations
- Experience in luxury or retail omnichannel commerce environments

We Offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training, and industry experts

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow, and innovate.

Apply for this Job

Are you ready to create what’s next? Join us.

L3 Support- SF Marketing Cloud

Job description