Lead Account Manager / Head of Account Growth (E-commerce)

About the Position

🚀 We’re Hiring a Head of Account Management at Elogic Commerce

We are an e-commerce company building long-term partnerships. Most of our clients have been with us for years, and our portfolio now includes 20+ accounts. Your mission is to help them grow with us: strengthen long-term relationships, identify new growth opportunities through upsell and cross-sell, and act as a true business partner.

You will join our Account Management team, which currently consists of 3 Account Managers and 1 Team Lead. This is a team that knows its clients well and needs a strong player to take things to the next level.

Responsibilities

• Lead the Account Management team: coach, set higher standards, and guide the team forward;
• Identify new opportunities and turn them into deals;
• Keep a close eye on clients to ensure they grow with us;
• Think like a business owner, not just a task executor;
• Perform upsell and cross-sell of services;
• Coordinate with Delivery and technical teams;
• Monitor client satisfaction and resolve escalations;
• Forecast risks and develop growth roadmaps;
• Track invoicing and payments.

Requirements

• 4+ years of experience as an Account Manager in IT outsourcing / e-commerce;
• Understanding the specifics of working with international clients;
• Experience creating growth roadmaps for accounts;
• Ability to upsell and cross-sell, negotiate, and present value;
• Basic financial analysis: project profitability, revenue forecasts, costs;
• Understanding of account P&L and financial reporting;
• Experience facilitating meetings, handling escalations, and conducting QBRs;
• English - Upper-Intermediate (B2), confident in negotiations;
• Experience with CRM and documentation (HubSpot, Zoho, or similar).

Nice to Have

• Experience in direct sales
• Experience in pre-sales

We Offer

• Diverse & exciting projects from global clients
• Career growth opportunities (Delivery Manager, Director roles, or leadership tracks)
• Continuous learning & company-sponsored training (internal & external programs, conferences)
• Tailored learning & development opportunities for top management
• Paid vacation & sick leave
• Medical insurance & well-being support
• Full remote work with flexible schedule
• A strong team culture with transparent processes and ambitious goals
• Competitive salary
• Welcome box, branded merch & regular employee gifts
• Stability, trust, and care from the company towards every team member
• Friendly and supportive atmosphere: team-building events, celebrations, and activities together

About the Company

Elogic Commerce is an e-commerce company building long-term partnerships. Most of our clients have been with us for years, and our portfolio now includes 20+ accounts. We are committed to helping our clients grow and succeed in the competitive e-commerce landscape.

Interested in this Role?

Send us your CV by filling out the form below, and we'll get back to you soon!

Maryna Moroz

Head of HR

Contacts

+1 (512) 539-0265 [email protected]