Lead Account Manager / Head of Account Growth (E-commerce)

Chernivtsi, Khmelnitsky, Ternopil, Ivano-Frankivsk, Europe, Remote

🚀 We’re Hiring a Head of Account Management at Elogic Commerce

We are an e-commerce company building long-term partnerships. Most of our clients have been with us for years, and our portfolio now includes 20+ accounts. Your mission is to help them grow with us: strengthen long-term relationships, identify new growth opportunities through upsell and cross-sell, and act as a true business partner.

You will join our Account Management team, which currently consists of 3 Account Managers and 1 Team Lead. This is a team that knows its clients well and needs a strong player to take things to the next level.

🔥 What We Expect:

4+ years of experience as an Account Manager in IT outsourcing / e-commerce;
Understanding the specifics of working with international clients;
Experience creating growth roadmaps for accounts;
Ability to upsell and cross-sell, negotiate, and present value;
Basic financial analysis: project profitability, revenue forecasts, costs;
Understanding of account P&L and financial reporting;
Experience facilitating meetings, handling escalations, and conducting QBRs;
English - Upper-Intermediate (B2), confident in negotiations;
Experience with CRM and documentation (HubSpot, Zoho, or similar).

Nice to have: experience in direct sales, pre-sales.

🎯 Your Responsibilities:

Lead the Account Management team: coach, set higher standards, and guide the team forward;
Identify new opportunities and turn them into deals;
Keep a close eye on clients to ensure they grow with us;
Think like a business owner, not just a task executor;
Perform upsell and cross-sell of services;
Coordinate with Delivery and technical teams;
Monitor client satisfaction and resolve escalations;
Forecast risks and develop growth roadmaps;
Track invoicing and payments.

🚦 Interview Process:

Interview with Recruiter + English check
Technical interview
Final meeting with CEO + HRD

🌍 What We Offer:

💡 Diverse & exciting projects from global clients

🚀 Career growth opportunities (Delivery Manager, Director roles, or leadership tracks)

📚 Continuous learning & company-sponsored training (internal & external programs, conferences)

🎓 Tailored learning & development opportunities for top management

🏝 Paid vacation & sick leave

❤️ Medical insurance & well-being support

🌍 Full remote work with flexible schedule

🔥 A strong team culture with transparent processes and ambitious goals

💰 Competitive salary

🎁 Welcome box, branded merch & regular employee gifts

💙 Stability, trust, and care from the company towards every team member

👫 Friendly and supportive atmosphere: team-building events, celebrations, and activities together

Interested in this Role?

Send us your CV by filling out the form below, and we'll get back to you soon!

Maryna Moroz

Head of HR

Contacts

+1 (512) 539-0265 [email protected]

Lead Account Manager / Head of Account Growth (E-commerce)

Job description