About the Position

Ciklum is looking for a Lead Delivery Manager to join our team full-time in Ukraine. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we engineer technology that redefines industries and shapes the way people live.

About the Role

Ciklum is looking for a Lead Delivery Manager to join our Delivery organization and support one of our strategic customers. We are looking for a proactive, analytical, and technically minded leader who enjoys solving complex problems, working across multiple teams, and driving initiatives forward. This role is ideal for someone who thrives in ambiguity, is comfortable diving into technical and operational topics, and can quickly identify bottlenecks, dependencies, and risks before they impact business outcomes. The right person is a strong decision-driver who takes ownership, brings energy and momentum to complex topics, and proactively drives issues through to resolution rather than waiting for others to act.

Unlike a traditional Delivery Manager role, the Program Manager will not own delivery plans or day-to-day project execution. Instead, this person will partner closely with Technology Team Leads and business stakeholders to unblock teams, facilitate decision-making, and ensure complex initiatives progress smoothly.

Responsibilities

Partner with Technology Team Leads, Heads of Tech, Product Management function, and business stakeholders to drive complex cross-team initiatives
Identify, analyze, and remove delivery, technical, and organizational bottlenecks that prevent teams from achieving business objectives
Dive into technical, operational, and process-related topics to understand root causes, translate technical concepts and jargon into clear business language for non-technical stakeholders, and facilitate informed decision-making
Challenge assumptions, identify risks, and propose pragmatic solutions to improve program execution
Monitor program health by identifying emerging risks, tracking critical actions, and ensuring issues are addressed at the IT side before they impact delivery
Provide clear updates to senior IT stakeholders on key risks, blockers, dependencies, and mitigation plans
Monitor Jira health and key delivery indicators across teams to identify emerging risks, gaps, or deviations early, proactively flagging issues and escalating them when required
Support Technology Team Leads in resolving escalations, navigating complex dependencies, and removing impediments
Drive continuous improvement by identifying opportunities to simplify processes, improve collaboration, and increase delivery effectiveness
Monitor cross-team dependencies and proactively flag risks or deviations from plan, ensuring potential issues are surfaced in a timely manner and escalated when needed

Requirements

8+ years of experience in Program Management, Delivery Management, Technical Project Management, or similar leadership roles within Software Engineering or IT Services
Experience coordinating multiple teams working on interconnected products or platforms
Strong analytical and problem-solving skills with the ability to quickly understand complex technical and organizational challenges
Sufficient technical background to effectively communicate with engineering teams, understand technical concepts, challenge assumptions, and facilitate discussions
Experience identifying dependencies, risks, and bottlenecks across multiple teams and driving them to resolution
Strong stakeholder management skills with the ability to influence without direct authority
Excellent communication and facilitation skills across both technical and business audiences
Ability to navigate ambiguity, prioritize effectively, and maintain focus on business outcomes
Strong understanding of Agile delivery ways of working, including Agile ceremonies, dependency management, iterative planning, and coordination across multiple teams at scale
Customer-oriented mindset with a strong focus on enabling teams to succeed
Attention to detail and good proficiency with JIRA
Advanced spoken and written English

What’s in it for you?

Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About Us

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Job Info

Job Identification: 4222
Job Category: Delivery Management
Posting Date: 08/17/2026, 08:32 AM
Locations: Ukraine (Remote)
Employment Type: Full-time
Experience Level: Senior
Work Location Type: Remote

Lead Delivery Manager

Job description