Lead DevOps Engineer - Observability & Monitoring
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Job description
About the Position
Join EPAM as a Lead DevOps Engineer for Observability & Monitoring, where you'll drive excellence in system reliability and performance using Dynatrace, Splunk, and Grafana. Your expertise will directly improve operational maturity and support delivery at scale.
At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change.
Responsibilities
- Manage end-to-end monitoring, alerting, and observability for production applications using Dynatrace, Splunk, and Grafana, ensuring system reliability and performance
- Develop and maintain documentation outlining best practices for logging and monitoring, while conducting regular audits to ensure compliance with company policies and industry standards
- Triage, prioritize, and resolve medium-complexity incidents and service requests using JIRA, providing warm handoff notes and escalation support for tickets beyond Level 2
- Define service level objectives for each product request type and establish average completion time benchmarks to drive continuous improvement
- Present metrics and escalated ticket trends regularly to leadership, identifying opportunities to shift support processes left and reduce incident recurrence
- Participate in cross-functional initiatives related to observability standards and be available for off-hours monitoring, on-call escalations, and pager duty coverage
Requirements
- 7 or more years of experience working within DevOps or SRE teams, with a strong focus on incident and request management in high-availability production environments
- Hands-on advanced expertise in Dynatrace, Splunk, and Grafana, with the ability to configure monitoring setups and administer tooling
- Proven experience with Azure logging and monitoring solutions including Log Analytics, Azure Monitor, and Application Insights
- Solid understanding of observability principles covering monitoring, logging, and distributed tracing across scalable, fault-tolerant systems
- Strong analytical and problem-solving skills with the ability to troubleshoot complex issues under pressure and communicate findings clearly to technical and non-technical stakeholders
- Bachelor's degree in Computer Science or a related field and/or equivalent work experience, with excellent English communication skills and the ability to work both independently and collaboratively
We Offer
- Opportunity to work on cutting-edge technologies
- Access to continuous learning and mentorship
- Participation in global projects
- Professional growth and development
About the Company
EPAM Systems is a global software engineering and product development company, delivering digital platforms and solutions to the world's leading companies. We are committed to innovation, quality, and excellence in everything we do.
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EPAM helps organizations innovate their business processes and rethink the way they manage their businesses so they can remain competitive in this new digital age.