Lead Field Service Representative

About the Position

Lead Field Service Representative

Destrehan, LA, United States

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Veolia Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and operate a range of water systems – from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio includes chemicals & monitoring solutions, startup & operation, membrane & ion exchange products, and custom engineered equipment.

Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
• Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
• Manage and coordinate technical projects, including installations, upgrades, and system integrations.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Provide excellent customer service and ensure customer satisfaction.
• Indirect Supervision of Field Service Representatives (FSR)/Operators assigned to shift.

Requirements

• Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering, or mechanical engineering) or equivalent experience.
• 5+ years of experience in a field service, plant production, or technical support role.
• Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal, and leadership abilities.
• Ability to train and mentor a team of Operators.
• Project management skills and experience are preferred.

We Offer

• Competitive compensation package.
• Opportunity to work with a global leader in environmental services.
• Professional growth and development opportunities.
• Inclusive and diverse work environment.

About the Company

Veolia Group is committed to diversity and gives equal consideration to all applications, without discrimination.